Create Work Order for SR

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

You can create a Work Order for Service Request (SR) using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
WO_CreateORUpdateWorkOrder

POST


Sample Request
{
	"ServiceName": "WO_CreateORUpdateWorkOrder",
	"objCommonParameters": {
		"_ProxyDetails": {
			"ProxyID": 0,
			"OrgID": "1",
			"ReturnType": "JSON",
			"AuthType": "APIKEY",
			"APIKey": "*****************"
		},
		"oWorkorderParam": {
			"IsWebServiceRequest": true,
			"LoggedAnalystEmailID": "abc@xyz.in",
			"_Sup_Function": "Info",
			"_Status": "New",
			"Module": "SR",
			"ModuleTicketNumber": "123",
			"_Classification_Name": "Alpha",
			"Priority_Name": "Priority-1",
            "_Assigned_WorkGroup_Name": "abc",
            "Symptom": "Symptom",
			"_Description": "_Description",
			"CustomFields": [
				{
					"GroupName": "ServiceNow Details",
					"Attribute_Name": "Ticket No.",
					"Attribute_Value": "Attribute_Value"
				}				
			]
		}
	}
}

Request Parameters

Parameter NameTypeDescriptionMandatory

IsWebServiceRequest

BOOLEAN

Is the Request from Web Service? 

TRUE

LoggedAnalystEmailID

STRING

The e-mail Id of the logged-in analyst.

Note:
It is mandatory to provide LoggedAnalystEmailID
value.

TRUE

_Sup_Function

STRING

The name of the Instance code. It defines a business unit, an entity, or a department in an organizational hierarchy.

For Example: Info

TRUE

_Status 

STRING

The status of the work order. The value of the status should be assigned for this request.

TRUE

Module

STRING

The name of the module.

For Example: Service Request (SR).

TRUE


ModuleTicketNumber

STRING

The module ticket number of a Service Request.

TRUE

_Classification_Name

STRING

The name of the classification of a Service Request.

TRUE

Priority_Name

STRING

The name of the priority of a Service Request.

TRUE

Symptom

STRING

The symptom of the Work Order.

TRUE

_Description

STRING

The description for the Work Order.

TRUE

_Assigned_WorkGroup_Name

STRING

The workgroup defines a group of members in an instance or a unit of an organization.

FALSE

CustomFields

STRING

The custom fields of the specified work order. 
These custom fields include the following 
parameters: 

  • GroupName
  • AttributeName
  • AttributeValue

FALSE

Sample Response
{
    "Errors": "",
    "Message": "Successfully WorkOrder Added : WO653",
    "OrgID": 0,
    "Output": null,
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": "10505968279EFE37030E29C050C9C8C332E6201838557D5260ACB41B909C15F6D47406ECFA46909C78C77E48977DD3059A7DC4266FDD8DEBCC8E51626F3277C167D0A384BDA3D4EFF7A6B4CFF5993106C1E4BE965E5660CEE1D8566C459887C53FCB955D16D999A80FDA5477B28E8515",
    "TicketID_Encrypted": null,
    "TicketID_Internal": 1650,
    "TicketNo": 653
}

Status and Error Codes

For more information, see Status and Error Messages.