.Reports_PM vAlps

There are couple of reports that can be generated, viewed, and used for analysis by the Analysts, Managers, and Administrators of the Problem Management module.

To view Reports:

1. Select Reports. The following page is displayed. 

Figure: REPORT page

2. Select the module for which you want to view the reports from the list.

Figure: REPORT page - Module list

3. Based on the selected module, the relevant reports are listed in the REPORTS section of the page. Click   and  to scroll through the list of reports. Click  icon to hide the REPORTS section of the page. To search for a specific report in the report list, type in the name of the report in the search bar and click the Search icon.

Figure:REPORT page - REPORTS section

4. Select the report you want to view. The page is populated with the data in the graphical and tabular form. For example, in the following screen shot, the SLA by Customer report is displayed.

Figure: SLA by Customer Report - Resolution tab


Figure: SLA by Customer Report - Response tab

For information about the various reports available under each module, see Reports for each module.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REPORTS page.

FILTERS

Click the Filters icon to specify a particular filter criteria to display reports. 

PUSH REPORT

Using the Push Report icon on the report pages, you can configure the reports to be sent to the configured users at set intervals. The users do not need to log into the application and can still receive reports of their interest through e-mails on a regular basis. This helps the management team or users to keep track of the IT Support desk activities periodically and monitor the various activities in the team. For example, the management team can receive the data related to the total number of Service Requests (SRs) logged per month or per week, which Service or unit serviced the most SRs, the number of SLA violations, individual executive performance, monthly dash board data, and so on.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the report to Microsoft Excel sheet.