Configuring Conference Call

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

For Major Incidents, the Administrators can configure the Conference Calls that need to be initiated to discuss about the Major Incidents and arrive at a solution on a fast track. The Conference Calls can be configured for Twilio and WebEx.

By default, the Conference Call - Twilio page is displayed when you click Conference Call (Admin > Advanced > Notifications > Conference Call). Use Filters option to choose the Conference Bridge Type, Twilio or WebEx.

Prerequisites

To configure the Conference Call for Major Incidents, the following check boxes should be enabled on the TENANT page: Enable Major Incident Option, Enable Conference Call, and Active. For more information about Tenant configurations, see Configuring Tenant.

Configuring Conference Call - Twilio

To configure Conference Call (Twilio):

  1. Select Admin > Advanced > Notifications > Conference Call > Select Conference Bridge Type as Twilio on the Filters pop-up page. The CONFERENCE CALL - TWILIO page is displayed.


    Figure: CONFERENCE CALL - TWILIO page: LIST section

  2. On the ACTIONS panel of the CONFERENCE CALL - TWILIO page, click ADD NEW.
    Figure: CONFERENCE CALL - TWILIO page: ADD NEW
  3. On the left pane of the CONFERENCE CALL - TWILIO page, select the Tenant.
  4. Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL - TWILIO page, see 116523295.

FIELD DESCRIPTION

The following table describes the fields on the CONFERENCE CALL - TWILIO page:

Fields

Description

Bridge Name

Specify the Conference Bridge name.

Bridge Number

Specify the Bridge Number.

Conference Joining Message

Specify the joining message that you want to communicate upon joining the Conference Call.

Validation Message

Specify the validation message that you want to communicate, when a participant wants to join an outdated Conference.

Is Default

If selected, the configuration becomes default.

Active

If selected, the configuration becomes Active.

ACTIONS

SHOW LIST

Click SHOW LIST to view the list of AD Properties added.

Conference Call page - List section
Figure: CONFERENCE CALL - TWILIO page: SHOW LIST

FILTERS

Click Filter to select the Conference Bridge type and specify the required values to filter the Conference Call configuration list.


Figure: CONFERENCE CALL page: Filters Pop-up

MASTER CONFIGURATION

Click MASTER CONFIGURATION to set the Master Configuration before you configure any Conference Call. If the Master Configuration is set, the icon is highlighted in green color. If not configured, the icon is highlighted in amber. For more information, See Adding Master Configuration.

ADD NEW

Click ADD NEW to add a new Conference Call configuration.

Configuring Conference Call - WebEx

To configure Conference Call (WebEx):

  1. Select Admin > Advanced > Notifications > Conference Call > Select the Filters > Conference Bridge type as WebEx. The CONFERENCE CALL - WEBEX page is displayed.


    Figure: CONFERENCE CALL - WEBEX page: LIST section

  2. On the ACTIONS panel of the CONFERENCE CALL - WEBEX page, click ADD NEW.


    Figure: CONFERENCE CALL - WEBEX page: ADD NEW

    Note:

    For Site information, see Cisco WebEx Portal. Navigation: Home > User Profile > Site Administration > Services > Meeting > Sites.

  3. On the CONFERENCE CALL - WEBEX page, select the Tenant.
  4. Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL - WEBEX page, see 116523295.

FIELD DESCRIPTION

The following table describes the fields on the CONFERENCE CALL - WEBEX page:

Fields

Description

Site Name

Specify the Site Name.

User Name

Specify the User Name.

PasswordSpecify the Password.

Active

If selected, the configuration becomes Active.

ACTIONS

SHOW LIST

Click SHOW LIST to view details of the WebEx user.

Figure: CONFERENCE CALL - WEBEX page: SHOW LIST

FILTERS

Click Filters to select the Conference Bridge type and specify the required values to filter the Conference Call configuration list.


Figure: CONFERENCE CALL page: Filters Pop-up

ADD NEW

Click ADD NEW to add a new Conference Call configuration.

Note: 

The Administrators can configure the WebEx Meeting Duration and WebEx Schedule Interval at the back end.

  • WebEx Meeting Duration: This sets the time duration for which the WebEx Meeting URL is active. After the configured time is elapsed, the WebEX Meeting URL gets deleted. However, if the WebEx Meeting continues for more than the configured time, the WebEx URL continues to be active and gets deleted after the Meeting ends.
  • WebEx Schedule Interval: This sets the time interval between two consecutive WebEx meetings scheduled for the same WebEx User.