Get CR Master
Enterprise IT
Owned by Enterprise IT
May 29, 2024
75 min read
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In this API you can retrieve the Change Category, Classification, and Impact list for All Tenants or Specific Tenants based on the requirement.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| CM_GetCR_Master | POST |
Sample Request
{
"ServiceName": "CM_GetCR_Master",
"objCommonParameters": {
"_ProxyDetails": {
"RequestType": "mobile",
"MobileVersion": "5.10.3",
"Password": "test@123",
"AuthType": "FORM",
"ProxyID": 0,
"OrgID": "1",
"ReturnType": "JSON",
"UserName": "google@sum.com"
},
"objCM_ParamDetails": {
"InstanceName": "Info",
"PageType": "",
"ChangeRequestId": 936
}
}
}
Parameters
Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
Instance Name | STRING | Name of the Instance. For Example: IT | TRUE
|
Page Type | STRING | The type of the page. | TRUE
|
Change Request ID | STRING | Unique identification number of Change Request. | TRUE
|
Sample Response
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "2941BA8234BAF1812C031DAA6E0816EA43D6F7FD82BC2FFA062B86C6363774793983B7DF5B945E64A3895A22AF78B07EFC4CE8EB9024299096F0E7725E023E39DC0816F88638F5B0D7F133ED625212C7DEA274FD36439D54689F4B735A206DE5BAF412DD5DA75DA972DA1E23331738DDFD5CA73DBFD89CFB90A25E45D48F86B2A00B5D4145DCCF2B21DA6C8303EF001328E1D53CF221CE2218CA4EEEBD74A226",
"OrgID": 0,
"OutputObject": {
"MasterData": {
"CustomerLabelTxt": "Customer",
"CR_Masters": {
"userDetail": null,
"ChangeTypeList": [
{
"UID": 1,
"Instance": null,
"SourceChangeType": "Normal",
"ChangeTypeName": "Normal",
"Active": false,
"OrgId": 0
},
{
"UID": 2,
"Instance": null,
"SourceChangeType": "Standard",
"ChangeTypeName": "Standard",
"Active": false,
"OrgId": 0
},
{
"UID": 3,
"Instance": null,
"SourceChangeType": "Emergency",
"ChangeTypeName": "Emergency",
"Active": false,
"OrgId": 0
},
{
"UID": 4,
"Instance": null,
"SourceChangeType": "Expedited",
"ChangeTypeName": "Expedited",
"Active": false,
"OrgId": 0
},
{
"UID": 13,
"Instance": null,
"SourceChangeType": "Normal",
"ChangeTypeName": "test123",
"Active": false,
"OrgId": 0
},
{
"UID": 19,
"Instance": null,
"SourceChangeType": "Normal",
"ChangeTypeName": "test8324983742398798732",
"Active": false,
"OrgId": 0
},
{
"UID": 20,
"Instance": null,
"SourceChangeType": "Normal",
"ChangeTypeName": "TestCHType",
"Active": false,
"OrgId": 0
}
],
"OwnerWorkgroupList": [
{
"Text": "\"IT Additional Owner\"",
"Value": "51",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "CM Workgroup 2--DisplayName",
"Value": "52",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "CM workgroup--Displayname",
"Value": "48",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "dmworkgrp",
"Value": "1093",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT Infrastructure TEST",
"Value": "1",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT Servicedesk--Displayname",
"Value": "1061",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT_Infr_Dispaly",
"Value": "4707",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT-Infrastructure AI",
"Value": "1290",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "RBA WG 1",
"Value": "3",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "smtp Changes",
"Value": "4762",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "SR Group",
"Value": "2",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "swrkgrp",
"Value": "1077",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "WG",
"Value": "4351",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Work group",
"Value": "53",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Work Group For Test",
"Value": "4765",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1261",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1262",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1263",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1264",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1265",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1266",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "WorkGroup1",
"Value": "4777",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "サービスデス",
"Value": "4774",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
}
],
"UserAccessWorkGroupList": null,
"AssignedWorkgroupList": [
{
"Text": "\"IT Additional Owner\"",
"Value": "51",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": ""workgroup1"",
"Value": "38",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "abc",
"Value": "24",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "CM workgroup",
"Value": "48",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "CM Workgroup 2",
"Value": "52",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "dmworkgrp",
"Value": "1093",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Export WG",
"Value": "1274",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IM WG",
"Value": "59",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT Infrastructure",
"Value": "1",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT Servicedesk",
"Value": "1061",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT_Infr_Dispaly",
"Value": "4707",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "IT-Infrastructure AI",
"Value": "1290",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "KR WG",
"Value": "22",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "New WG",
"Value": "1095",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "nnnnnnnnnnnnnnnnnnn",
"Value": "4764",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "No Analyst",
"Value": "1113",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "PARENT",
"Value": "1108",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "RBA WG",
"Value": "3",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "rga",
"Value": "19",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "smtp Changes",
"Value": "4762",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "SR Group",
"Value": "2",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "stenantgrp",
"Value": "1091",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "SubAffan1",
"Value": "1114",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "swrkgrp",
"Value": "1077",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Test",
"Value": "39",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Test Aauto closure",
"Value": "1111",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "tttttttttttttttttttt",
"Value": "4763",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "WG",
"Value": "4351",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Work group",
"Value": "53",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Work Group For Test",
"Value": "4765",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Work group Mani",
"Value": "25",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "work group1",
"Value": "1174",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 1",
"Value": "1266",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 11",
"Value": "1261",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 12",
"Value": "1262",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 13",
"Value": "1263",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 14",
"Value": "1264",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup 15",
"Value": "1265",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Workgroup Name",
"Value": "1258",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "WorkGroup1",
"Value": "4777",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "WorkGroup2",
"Value": "4778",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "サービスデス",
"Value": "4774",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "ファイナンス",
"Value": "4776",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
}
],
"StatusList": [
{
"Text": "%&^%$#%&\"^*",
"Value": "%&^%$#%&\"^*",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "ALL",
"Value": "ALL",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "approve",
"Value": "approve",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Approved",
"Value": "Approved",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Approved Stage",
"Value": "Approved Stage",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Build",
"Value": "Build",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Canceled",
"Value": "Canceled",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Closed",
"Value": "Closed",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null,
"IsApprovalWorkflowCreated": false
},
{
"Text": "Customer Approved",
"Value": "Customer Approved",
"Eng
Status and Error Codes
For more information, see Status and Error Messages.
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