Configuring Impact PM

Owned by Enterprise IT
May 29, 2024

SummitAI Service Management Help

Problem Management

What is an Impact?

Impact is the measure of the effect of a Problem Record (PR) on business processes. You can add and modify Impact details for a PR.

To configure Impact values:

  1. Select Problem > Configuration > Impact.
  2. On the IMPACT page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description.
  4. Click SUBMIT. A new Impact value is configured.

IMPACT 

        Figure: IMPACT page

Field Description

The following table describes the fields on the IMPACT page:

Field

Description

DETAILS

Impact Name

Type in a name for the Impact.

Sort Order

Type in the order number in which the Impacts need to be listed in the Impact list.

Default

Select this check box to display the Impact as a default selection.

Active

Indicates the status set for an Impact.

  • If selected, the Impact value becomes an available option on the other pages of the application.
  • If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the IMPACT page.

SHOW LIST

Click SHOW LIST to display the LIST showing all the configured Impact values for the selected Tenant.

 

 Figure: IMPACT page: List of Impact values

Impact ID column in the LIST table displays the ID associated with every configuration.

  • To edit an Impact value, select the Impact Name. Make appropriate changes and click SUBMIT.
  • To display the inactive Impact values, click the Include Inactive check box.

Note:

When the configured Impact values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Impact value.