Updating Workorder Details

Service Name: WO_UpdateWorkorderDetails \| Description
Updates all the details of a Workorder

URL

http://<<Customer_URL>>/REST/Summit_RESTWCF.svc/RESTService/Common WS_JsonObjCall
Replace <Customer_URL> with the customer’s Host name.

Method

POST

Request

Sample Request

{
  "ServiceName": "WO_UpdateWorkorderDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXX",
      "ProxyID": 0,
      "OrgID": "1",
      "ReturnType": "JSON"
    },
    "oWorkorderParam": {
      "IsWebServiceRequest": true,
      "LoggedAnalystEmailID": "LoggedAnalyst@xyz.com",
      "_Sup_Function": "IT",
      "_Workorder_No": "212",
      "_Status": "Resolved",
      "_Assigned_Engineer_Email": "AssignedEngineer@xyz.com",
      "_Classification": null,
      "_Category": null,
      "Priority_Name": "Priority1",
      "_PendingReason": "Awaiting Response",
      "CancelRemarks": "cancelled",
      "_Closure_Code_Name": "Closed",
      "_Assigned_WorkGroup_Name": "Workgroup1",
      "CustomFields": [
        {
          "GroupName": "Default Group",
          "Attribute_Name": "GTB",
          "Attribute_Value": "gtbvalue23455",
          "GroupArea": "General Area"
        },
        {
          "GroupName": "Default Group",
          "Attribute_Name": "gDrp",
          "Attribute_Value": "3000",
          "GroupArea": "General Area"
        },
        {
          "GroupName": "Default Group",
          "Attribute_Name": "GDate",
          "Attribute_Value": "2018-08-23",
          "GroupArea": "General Area"
        },
        {
          "GroupName": "Default Group",
          "Attribute_Name": "GWebsite",
          "Attribute_Value": "https://docs.microsoft.com",
          "GroupArea": "General Area"
        },
        {
          "GroupName": "Default Group",
          "Attribute_Name": "GChk",
          "Attribute_Value": "true",
          "GroupArea": "General Area"
        },
        {
          "GroupName": "Default Group",
          "Attribute_Name": "Text",
          "Attribute_Value": "Text area data",
          "GroupArea": "General Area"
        }
      ],
      "EffortEstimation": {
        "NumberOfDays": "1",
        "NumberOfHours": "1",
        "NumberOfMinutes": "20",
        "EffortComments": "test from api"
      },
      "Communication": {
        "_Information": "information 1",
        "_UserLog": "_UserLog 1",
        "_InternalLog": "_InternalLog 1",
        "_Solution": "_Solution 1"
      },
      "SRCommunication": {
        "_UserLog": "SR_UserLog 1",
        "_InternalLog": "SR_InternalLog 1"
      }
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Notes
IsWebServiceRequest *	BOOLEAN	Unique Identification of the Organization.
LoggedAnalystEmailID *	STRING	Name of the Instance.	For Example: Information Technology
_Sup_Function *	STRING
_Workorder_No *	INTEGER
_Status *	STRING
_Assigned_Engineer_Email *	STRING
_Classification *	STRING
_Category *	STRING
Priority_Name *	STRING
_PendingReason *	STRING
CancelRemarks	STRING
_Closure_Code_Name	STRING
_Assigned_WorkGroup_Name	STRING
GroupName	STRING
Attribute_Name	STRING
Attribute_Value	INTEGER
GroupArea	STRING
* Indicates mandatory fields

Run API

Go to the Web Services page in the SummiAI application to execute the APIs and see the response.

Response

Sample Response

{
  "Errors": "",
  "Message": "",
  "OrgID": 0,
  "Output": "Service request Details Updated Successfully.",
  "OutputObject": null,
  "TokenID": ""
}

Note:

The Response Parameters are dynamic and based on the selections made by the user.

Status and Error Codes

See: Status and Error Messages

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