Updating Workorder Details
- Enterprise IT
Owned by Enterprise IT
May 10, 2024
Loading data...
Service Name: WO_UpdateWorkorderDetails | Description |
---|
Updates all the details of a Workorder |
URL
http://<<Customer_URL>>/REST/Summit_RESTWCF.svc/RESTService/Common WS_JsonObjCall
Replace <Customer_URL> with the customer’s Host name.
Method
POST
Request
Sample Request Expand source
{ "ServiceName": "WO_UpdateWorkorderDetails", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXX", "ProxyID": 0, "OrgID": "1", "ReturnType": "JSON" }, "oWorkorderParam": { "IsWebServiceRequest": true, "LoggedAnalystEmailID": "LoggedAnalyst@xyz.com", "_Sup_Function": "IT", "_Workorder_No": "212", "_Status": "Resolved", "_Assigned_Engineer_Email": "AssignedEngineer@xyz.com", "_Classification": null, "_Category": null, "Priority_Name": "Priority1", "_PendingReason": "Awaiting Response", "CancelRemarks": "cancelled", "_Closure_Code_Name": "Closed", "_Assigned_WorkGroup_Name": "Workgroup1", "CustomFields": [ { "GroupName": "Default Group", "Attribute_Name": "GTB", "Attribute_Value": "gtbvalue23455", "GroupArea": "General Area" }, { "GroupName": "Default Group", "Attribute_Name": "gDrp", "Attribute_Value": "3000", "GroupArea": "General Area" }, { "GroupName": "Default Group", "Attribute_Name": "GDate", "Attribute_Value": "2018-08-23", "GroupArea": "General Area" }, { "GroupName": "Default Group", "Attribute_Name": "GWebsite", "Attribute_Value": "https://docs.microsoft.com", "GroupArea": "General Area" }, { "GroupName": "Default Group", "Attribute_Name": "GChk", "Attribute_Value": "true", "GroupArea": "General Area" }, { "GroupName": "Default Group", "Attribute_Name": "Text", "Attribute_Value": "Text area data", "GroupArea": "General Area" } ], "EffortEstimation": { "NumberOfDays": "1", "NumberOfHours": "1", "NumberOfMinutes": "20", "EffortComments": "test from api" }, "Communication": { "_Information": "information 1", "_UserLog": "_UserLog 1", "_InternalLog": "_InternalLog 1", "_Solution": "_Solution 1" }, "SRCommunication": { "_UserLog": "SR_UserLog 1", "_InternalLog": "SR_InternalLog 1" } } } }
Request Parameters
Parameter Name | Type | Description | Notes |
---|---|---|---|
IsWebServiceRequest * | BOOLEAN | Unique Identification of the Organization. | |
LoggedAnalystEmailID * | STRING | Name of the Instance. | For Example: Information Technology |
_Sup_Function * | STRING | ||
_Workorder_No * | INTEGER | ||
_Status * | STRING | ||
_Assigned_Engineer_Email * | STRING | ||
_Classification * | STRING | ||
_Category * | STRING | ||
Priority_Name * | STRING | ||
_PendingReason * | STRING | ||
CancelRemarks | STRING | ||
_Closure_Code_Name | STRING | ||
_Assigned_WorkGroup_Name | STRING | ||
GroupName | STRING | ||
Attribute_Name | STRING | ||
Attribute_Value | INTEGER | ||
GroupArea | STRING | ||
* Indicates mandatory fields |
Run API
Go to the Web Services page in the SummiAI application to execute the APIs and see the response.
Response
Sample Response Expand source
{ "Errors": "", "Message": "", "OrgID": 0, "Output": "Service request Details Updated Successfully.", "OutputObject": null, "TokenID": "" }
Note:
The Response Parameters are dynamic and based on the selections made by the user.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ