Logging SRs without Catalog

Service Management Help

The Users with Express edition license can log an SR without using Service Catalog.

Click Request > User > New Service Request. NEW SERVICE REQUEST page is displayed.

Figure: NEW SERVICE REQUEST page
Fill in the required details and click SUBMIT. For more information about the fields on the NEW SERVICE REQUEST page, see 193233186.

The following table describes the fields on the NEW SERVICE REQUEST page.

Field	Description
Workgroup	Select the required Workgroup in the drop-down list.
Category	Click and select the category in the list.
Subject	Type in the subject of the Service Request.
Description	Type in the description of the Service Request.
Attachment	Click and upload the related files.

Note:

The Service Request logged without using the Service Catalog does not require any Approval.