Configuring Priority Matrix

Owned by Enterprise IT
Apr 23, 2024

SummitAI Service Management Help

Release Management

You can add and modify the Priority Matrix for the combination of Risk, Priority and Urgency selected.

To configure Priority Matrix:

  1. Select Release > Configuration > Priority Matrix.
  2. On the PRIORITY MATRIX page, click the ADD NEW icon on the ACTIONS panel.
  3. Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
  4. Click SUBMIT. A new Priority Matrix is configured.

PRIORITY MATRIX page
Figure: PRIORITY MATRIX page

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

Field

Description

DETAILS

Urgency

Select an Urgency value from the list.

Risk

Select a Risk value from the list.

Priority

Select a Priority value from the list.

Active

Indicates the status of the Priority Matrix.

  • If selected, the Priority Matrix becomes an available option on the other pages of the application.
  • If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page:

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority Matrixes configured in the SUMMIT application for the selected Tenant.

List of priority matrix value
Figure: PRIORITY MATRIX page: List of priority matrix values

  • To edit a Priority Matrix value, click the Priority. Make appropriate changes and click SUBMIT.
  • To display the inactive Priority Matrix values, click the Include Inactive check box.

Note:

When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority Matrix value.