Updating Invalid Serial Number

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

The Asset Serial Number must be a unique value across an organization. The invalid or non-standard Serial Number leads to inaccurate tracking of an Asset. It also results in desynchronized data in the Asset Inventory and Discovery.
This functionality helps the user to update a new Serial Number of any Assets that contains an invalid Serial Number. Users can create an exclusion list of an invalid Serial Number and MAC Address that you want to exclude from the discovery query.

Scenarios for Invalid Serial Number

  • Consider a laptop with the crashed motherboard. Fix a new motherboard on the laptop. Now, the laptop gets a new Serial Number. 
  • Sometimes, invalid Serial Number captures while importing Assets from the discovery. For some assembled machines, the value of Serial Number is To be filled by OEM. In such cases, discover the machine with the MAC Address as a unique identifier. 
  • Using this feature, the Administrator can update the old Serial Number with the correct Serial Number.

Scenarios for Invalid MAC Address

Sometimes, if a machine has an invalid Serial Number, consider the MAC Address as the next unique identifier of the machine. During this process, machines are discovered and identified with a Virtual Adapter MAC Address instead of the actual MAC address. In such cases, the Virtual Adapter MAC Address is excluded and other MAC Address of that machine is identified as a unique identifier. 

Prerequisites

  1. Configure the required API. For more information, see SummitAI Installation Guide.

To update the invalid Serial Number

  1. Select Asset > Configuration> Others > Update Asset Serial Number.
  2. On the UPDATE ASSET SERIAL NUMBER page, click Filters on the ACTIONS panel.
  3. On the FILTERS pop-up page, select the Tenant, fill in the required details and click SUBMIT. For more information about the fields on the FILTERS pop-up page, see Field Description.
  4. On the UPDATE ASSET SERIAL NUMBER page, a list of Asset details is displayed based on the filter criteria.


    Figure: UPDATE ASSET SERIAL NUMBER page

    Field Description

    The following table describes the fields on the FILTERS pop-up page.

    Field

    Description

    Tenant

    Select a Tenant from the drop-down list.

    Find In

    Select a source from the drop-down list. The Assets that are recorded in the selected sources are considered while performing a search action. The available sources are:

    • Asset Registered
    • Discovered Data
    • Asset Registered and Discovered Data

    Search By

    Select the search criteria according to which you want to search the Asset. The available options are:

    • Asset ID
    • Asset Code
    • Serial Number
    • Host Name

    Search Value

    Type in the search value based on the value selected in the Search By attribute.

ACTIONS

This section explains all the icons that are displayed on the ACTIONS panel of the UPDATE ASSET SERIAL NUMBER page.

 UPDATE

Click the UPDATE icon and update a Serial Number.

UPDATE ASSET SERIAL NUMBER page - UPDATE
Figure: UPDATE ASSET SERIAL NUMBER page - UPDATE

Specify a new Serial Number on the UPDATE pop-up page and the reason for updating the Serial Number.


Figure: UPDATE ASSET SERIAL NUMBER page - UPDATE

After updating the Serial Number, remove the linked Asset ID that is linked to the previous invalid serial number on the UPDATE ASSET SERIAL NUMBER list page. Users can view the updated Serial Number of the Asset on the Asset Register pop-up page or the Discovery table. 

 INVALID SERIAL NUMBERS/MAC ADDRESS

Click the INVALID SERIAL NUMBERS/MAC ADDRESSES icon to create an exclusion list of Invalid Serial Number and MAC Address of Assets. During the Discovery process, if the Serial Number or the MAC Address of Asset matches any value that is captured in this exclusion list, the Application do not consider the Serial Number or the MAC Address of the Asset as a unique.


Figure: INVALID SERIAL NUMBERS/MAC ADDRESS 

  • Specify Field Value based on Field Type selection and clicking the ADD button to add the Invalid Serial Number or MAC Address. The LIST section displays the details.
  • Select the required checkbox and click the REMOVE button to remove the Invalid Serial Number or MAC Address from the LIST.

Note

If the Is Editable? column of any Field Type displays Yes, that Serial Number or MAC Address is a predefined master value. If it displays No, then the user can edit the respective Serial Number or MAC Address.