Logging Defects

Owned by Enterprise IT
May 10, 2024

SummitAI Service Management Help

Change Management

You need to log the defects that you come across while testing the Change Record.

To log defects:

  1. Open the CHANGE RECORD ID (Change > User > Change Record List) page of the CR (for which you want to log defects) and click the TEST tab.
  2. Under the TEST tab, click LOG DEFECTS button. The LOG DEFECTS pop-up page is displayed. Type in the required details on the LOG DEFECTS pop-up page. For more information about the fields on the LOG DEFECTS pop-up page, see Field Description. 

LOG DEFECTS pop-up page

Figure: LOG DEFECTS pop-up page

3. Click SUBMIT. The new defect is added and is displayed under the DEFECTS section of the CHANGE RECORD ID page under the TEST tab (see: TEST Tab).

Note:

You can log defects for CRs as a Customer Approver even if you are not an Analyst. The Customer Acceptance Test Required check box should be selected under the GENERAL tab of the CR and you must be selected as a Tester (see: Creating Change Records (CRs)).

Field Description

The following table describes the fields on the LOG DEFECTS pop-up page:

Field

Description

Workgroup

Select the Workgroup assigned to this defect.

Raised On

Displays the date of logging the defect.

Defect Description

Type in a description for the defect.

Steps to Reproduce a Bug

Type in the steps that should be performed to reproduce the defect.

Priority

Select the Priority of the defect.

Severity

Select the Severity of the defect.

Defect Type

Select the defect type from the list.

Defect Sub Type

Select the sub defect type from the list.

Attachment

Click the Upload icon to attach files.

Defect Status

Select a status for the defect.