Configuring Sources PM

Owned by Enterprise IT
May 10, 2024

SummitAI Service Management Help

Problem Management

What are Sources?

You can define the Source that has triggered the creation of the Problem Record (PR). You can configure a Source under a Tenant.

To configure Sources:

  1. Select Problem > Configuration > Source.
  2. On the SOURCE page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the name of the Source in the Source Name text box, and specify a numeric value in the Sort Order text box. If you select the Active check box, the Source becomes an available option in the Source list on the other pages of the application.
  4. Click SUBMIT. A new Source is configured.

SOURCE page

Figure: SOURCE page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SOURCE page.

SHOW LIST

Click SHOW LIST to display the LIST showing all the configured Sources for the selected Tenant.

Figure: SOURCE page: List of Sources

Source ID column in the LIST table displays the ID associated with every configuration.

  • To edit a Source, select the Source Name. Make appropriate changes and click SUBMIT.
  • To display the inactive Sources, click the Include Inactive check box.

Note:

When the configured Sources are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Source.