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Service Request Management

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Concepts SRM

Owned by Enterprise IT

May 10, 2024

1 min read

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Service Management Help

Service Request Management

The following concepts are available in Service Request Management:

Service Request Status
Response Time Vs Resolution Time
Service Entitlement
SLA, OLA and UC
Work Orders SRM

Release Notes | Installation Guide | Other Documents

{"serverDuration": 15, "requestCorrelationId": "91cb3b1393cc4b06940fe23b3f89a435"}