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ElbrusSP4

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Service Request Management

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Concepts SRM

Owned by Enterprise IT

May 10, 2024

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Service Request Management

The following concepts are available in Service Request Management:

Service Request Status
Response Time Vs Resolution Time
Service Entitlement
SLA, OLA and UC
Work Orders SRM

Release Notes | Installation Guide | Other Documents

{"serverDuration": 32, "requestCorrelationId": "0c4f2f844226452895f34daa8e7a4549"}