Key Features and Benefits

Owned by Chilukuri Srinivasa Reddy (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

Key Features of Orchestration

Following are the key features of Orchestration:

  • Agent less Architecture
  • Supports various scripting languages as follows:
    • PowerShell
    • VB script
    • Python
    • Perl
    • Bash and Batch
  • Easy Integration with Private/Public Cloud or On-Premise systems/applications
  • Any protocol is supported provided Ports are open
  • Execution of workflow automatically when an incident or Service Request is created or updated
  • Execution of workflow on a specific date via Automated Work Order Creation
  • Execution of workflow manually by an analyst based on his Choice

  • Orchestration can be integrated with On-Cloud or On-Premise systems/ applications

Business Benefits

  • Improves the quality and end-to-end satisfaction of ITSM process
  • Increases Analyst productivity

  • 24x7 availability of service

  • Increases in Self-Service
  • Fast delivery of service