Incident By Device Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

Report Description

The Incident by Device Report is a graphical report that displays the Device-wise distribution of Incidents for the specified Workgroups, Tenant, Location and Date.

INCIDENT BY DEVICE REPORT
Figure: INCIDENT BY DEVICE REPORT

By default Top 10 Devices are displayed. You can select to view Top 15 Devices, Top 20 Devices, and Top 25 Devices from the Filter By list. Click  to refresh the report. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT DEVICE BY REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT DEVICE BY REPORT page.

FILTERS Pop-up page
Figure: INCIDENT BY DEVICE REPORT: FILTERS Pop-up page