Conversation Designer

What is Conversational Designer?

It is a self-support and self-training interface to perform all the operations (CRUD) with respect to CINDE Designer components and extend the capability to train and publish it to the Machine Language module. It can perform operations like adding the articles or updating existing articles for better user experience by customer itself. 

Business Benefits

• To reduce the iterative chat interactions 
• To provide self support to resolve AI related issues without an agent.
• To speed up the response time.

Prerequisites

To avail the Conversation Designer feature, you must upgrade to the following version:

• TahoeSP1

Viewing Conversation Designer

To view Conversation Designer, perform the following steps:

Personas

• Analyst or SME

To View Instance Details:

1. Login to the application as an SME.
2. Click Conversation Designer.
   The Conversation Designer page is displayed with the list of Instances.
   
   
   Figure: Instances page
   
   
3. Select the required Instance to view the list of articles.
   The View Articles page is displayed.
   
   
   Figure: View Articles

Field Description

The following table describes the fields on the View Articles page:

Active Articles: By default, Active Articles is selected. De-select Active Articles to view the list of only inactive articles of the selected specific tab (All, FAQ, Knowledge Articles or Chit Chat).

Add Article: Click Add Article to add a new article.

Adding an Article

To add and article, perform the following steps:

1. On the View Articles page, click Add Article.
   The Add Article pop-up page is displayed.
   
   
   Figure: Add Article
   
   
2. Click Reset to reset the provided values.
3. Click X Cancel to close the Add Article pop-up page.
4. Click +Add, the new article is created.     

Field Description

The following table describes the fields on the Add Article pop-up page:

Updating an Article

To update an article, perform the following steps:

1. Select the required article n the View Articles page, and click Update Article.
   The Update Article pop-up page is displayed.
   
   
   Figure: Update Article
   
   
2. Click Reset to reset the provided values.
3. Click X Cancel to close the Add Article pop-up page.
4. Click Update, the article is updated.     

Field Description

The following table describes the fields on the Add Article pop-up page: