Viewing Conversation Logs

To view Conversation Logs, follow the below process.

Login to the application as an SME or Annotator.
Click Conversation Logs. The Conversation Logs page is displayed with the list of Instances.

Figure: Conversation Logs page
Select the required Instance to view the Conversations list.

Figure: Conversations List page

The following table describes the fields on the Conversation Logs page:

Field	Description
Filter Options
Start Date	Select the start date for Conversation. Click the Calendar icon to select the date.
End Date	Select the end date for Conversation. Click the Calendar icon to select the date.
Action Filter	Select the action(s) from the drop-down list as follows: Pass Fail Annotated Un-Annotated
Intent Filter	Select an Intent from the drop-down list as follows: Create Service Request Create Incident View KB Ticket Status FAQs Chit Chat Information Ticket Update Live Agent Transfer Exit Remind Incident Remind Service Request Cancel Incident Cancel Service Request Reopen Incident Reopen Service Request Escalate Incident Escalate Service Request Update Incident Update Service Request Remind Ticket Escalate Ticket Cancel Ticket Reopen Ticket Incident Status Service Request Status
Columns
User Name	Displays the User Name.
Annotated By	Displays the SME or Annotator name.
Annotated On (GMT)	Displays the date on which the conversation is Annotated.
Logged Time (GMT)	Displays the conversation logged time.
Topic	Displays the type of conversation.
Tags	Displays the status of the conversation.
Action	Click the Action icon to view the conversation details.

Note:

After specifying the filter criteria, you must click Search button to view the list of conversation logs.
The user search works with the startsWith mechanism. Also, you can enter the complete keyword and search.

Tahoe SP1