Get Change Record Details
- Kunkuma (Unlicensed)
- Shilpa K (Deactivated)
- Mayuresh Balaji Kamble (Unlicensed)
You can retrieve the Change Request details-based on CR ID ,using the CM_GetCR_Details API. This API retrieves information of multiple tabs of CR.
The data from CR tabs that are retrieved as a response include :
CR_ApprovalDetails – Consists of information like who approved the CR, Type of Approval and other details.
CR_WorkflowDetails – Consists of Approval level, Approval level status, Enabling CR refer backs to requestors or approvers.
CR_ReleaseTabDetails – Consists of information like Release plan, release Id.
CR_RequirementTabDetails – Consists of information like Resource required and related details of resource which includes experience, type of resource, financial requirements.
CR_WG_OwnerDetails – Consists Of information of Workgroup owner name, designation, email IDs.
CR_RiskQuestionAnswers – Consists of information like Risk question ID, Question and many more.
CR_RelationshipData – Consists of information like CAB meetings, Problem, Release, CIs associated, Service Level Agreement.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
---|---|
CM_GetCR_Details | POST |
Sample Request
{ "ServiceName": "CM_GetCR_Details", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 } , "ChangeRequestID": 1475 } }
Request Parameters
Parameter Name | Type | Description | Mandatory |
---|---|---|---|
ChangeRequestID | Integer | Unique identification number of the Change Request. | True
|
Response
{ "Errors": "", "Message": "", "Output": "", "TokenID": "0E031A53B8984A2F466DC6FB7A4DAA87FEAEFA2B24A3E1F5A11549A3540E5A56E0648B4A901EF8CE0EE56753CBEFF72D9ADA86B3E6965C0227D1F0285D38C9C0D90C76B6CD767E20E8D74D1DEC9A506293502CE0228C18D967BDAD177F3CD4C7C4D7054C4E4E1E6108E4040A3A2A5B0D33FA4323757C0339FB5E832B1C878100F0AD702BA9282796A58917CC62256E03", "OrgID": 0, "OutputObject": { "ChangeRequest": { "CR_Details": [ { "Org_Id": 1, "Change_Request_Id": 1475, "Support_Function": "Info", "Support_Function_Name": "Information Technology", "Request_Registration_Time": "2022-02-08 11:11:22", "Status": "On-Hold", "Category": "Small", "Classification": "Normal", "Requestor_Id": 15, "Requestor_Emp_Id": null, "TimeZone": "(UTC + 05:30) IST - India Standard Time", "GMT_TimeDiff": 330, "Requestor_Name": "shivani", "Requestor_Mail_Id": "shivani.pushparaj@symphonysummit.com", "Requestor_Location_Name": "", "Requestor_Customer_Name": "SUMMIT", "Requestor_Phone_No": null, "Requestor_Mobile_No": "8978984589", "Requestor_Designation": null, "Owner_Workgroup_Id": 48, "Owner_Workgroup": "CM workgroup", "Description": "", "Information": "", "Risk_Id": 2, "Risk": "HIGH", "Impact_Id": 7, "Impact": "Immediate", "Priority_Id": 11, "Priority_Name": "P2test", "DeadLine": null, "Assigned_Workgroup_Id": 1061, "Assigned_Workgroup": "IT Servicedesk", "Assigned_Executive_Id": 0, "Assigned_Executive": null, "AssignedExecutive_EMailID": null, "Solution": "", "Closure_Code_Id": 0, "ClCode_Name": null, "Planned_Start_Time": "2022-02-17 00:00:00", "Planned_End_Time": "2022-02-21 00:00:00", "Actual_Start_Time": null, "Actual_End_Time": null, "Has_Attachments": false, "Downtime_Required": false, "Downtime_Start": null, "Downtime_End": null, "Risk_Of_Change_Failure": "abc", "Business_Impact_As_Per_User": "abc", "Business_Impact_Of_Change_Failure": "abc", "Back_Out_Plan": "", "Authorizer_Id": 0, "Authorizer_Emp_Id": null, "_Authorizer": null, "Authorizer_Mail_Id": null, "Authorizer_Phone_No": null, "Authorize_Status": "", "Authorizer_Log": "", "Information_Log": "", "Configuration_Team_Log": "", "Change_Manager_Log": "", "Change_Advisory_Board_Member_Log": "", "Post_Implementation_Review": "", "Change_Managment_Database_Updated": "", "Reviewer_Id": 0, "Reviewer": null, "Review_Date": null, "Last_Updated_Datetime": "2022-02-08 12:42:35", "ManualEscalationLevelID": null, "ManualEscalationDate": null, "Criticality_Id": 8, "TriggerForChange": null, "_PlannedPIRDt": null, "_ActualPIRDt": null, "Criticality_Name": "Medium", "BackoutPlanTestedBool": "Yes", "_BackoutPlanTested": true, "_Customer": -1, "Currency": 0, "Cost": 0, "SystemImpacted_ID": "3", "SystemImpacted_Name": "high", "CustomerName": "All", "CurrencyName": null, "CostnCurrency": null, "DescriptionShort": "", "RescheduleReason": null, "ApprovalStatus": "On Hold", "_IsCustomerApprovalRequired": 0, "_IsCustomerTestRequired": false, "CustomerApprovalStatus": null, "CabApprovalType": "AFTCABAPP", "CRImplementationType": "SCHEDULED_IMP", "WaitingForCustomerTest": 0, "SuccessTestcount": 0, "SystemImpactRemarks": "abc", "RevertToOlderVersion": false, "ChangeTypeId": 1, "ChangeTypeName": "Normal", "ClosureCategoryID": null, "ClosureCategoryName": null, "Scope": "", "OutofScope": "", "AdditionalAuthorizersID": null, "ImplementCRUsingLastTask": false, "FromEmail": "lata.rajput@symphonysummit.com", "FromName": "lata", "BusinessBnft": "", "FinancialBnft": "", "CustomerComments": null, "CustomerApproverName": null, "Requestor_By": 15, "RequestorBy_Name": "shivani", "RequestorBy_Mail_Id": "shivani.pushparaj@symphonysummit.com", "IsCRCollision": false, "Category_Id": 3, "ChangeCategoryName": "node1", "ChangeCategoryRootIds": "3", "CategoryTypeId": 1, "Impact_Of_Not_Implementing_Change": "abc", "Communication_Plan_Required": false, "Communication_Plan_Details": "", "IsPIRRequired": true, "Is_Change_Implemented_Or_Rolledback": "", "IsChangeSuccesfull": "No", "IsExpedited": false, "Justification": "", "eCAB_Required": null, "ProposedForStandard": false, "ProposedTemplateName": "", "ProposalJustification": "", "CRStandardTemplateID": 0, "PreImplementation": null, "PostImplementation": null, "BackOutPlanNotTestedReason": "", "CancelReason": "", "SourceCategoryType": "Small", "Is_Overridable": true, "IsCIUpdation": "No", "PageSource": false, "IsCIUpdation1": "No", "SourceChangeType": "Normal", "Guid": "9EE9EF25-9199-4040-A8AE-3A62DBE86210", "IsRetrospectiveChangeEnabled": true, "IsMandatoryFieldforApprover": false, "TotalApprovalLevel": "3", "CurrentApprovalLevel": "2", "CanApproveOrReject": "True", "IsWorkgroupAccess": true } ], "CR_ApprovalDetails": [ { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "Authorization", "ApproverID": "6", "ApprovalLevel": 1, "CurrentApprover": false, "DynamicApprovalGroup": null, "ApprovalStatus": null, "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6597, "ApprovedBy": null, "Title": "Auth", "ApproverName": "SUBRAHMANYA", "ApproverEmail": "subrahmanya.adiga@symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "Authorization", "ApproverID": "1279", "ApprovalLevel": 1, "CurrentApprover": false, "DynamicApprovalGroup": null, "ApprovalStatus": "Authorize", "ApprovalRemarks": "", "strApprovalDate": "2022-02-08 11:12:40", "WorkflowActivityID": 6597, "ApprovedBy": 1279, "Title": "Auth", "ApproverName": "Jitendra", "ApproverEmail": "jitendra.verma@symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "222", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6598, "ApprovedBy": null, "Title": "Cab Approval for Testing Vote", "ApproverName": "Manikandan", "ApproverEmail": "manikandan.subbiah@symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "660", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6598, "ApprovedBy": null, "Title": "Cab Approval for Testing Vote", "ApproverName": "Manasa Mahesh", "ApproverEmail": "Manasa.Mahesh@symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "836", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": "", "strApprovalDate": "2022-02-08 12:42:35", "WorkflowActivityID": 6598, "ApprovedBy": 836, "Title": "Cab Approval for Testing Vote", "ApproverName": "Prabu Moorthy", "ApproverEmail": "Prabu.Moorthy@Symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "1279", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "On-Hold", "ApprovalRemarks": "remarks", "strApprovalDate": "2022-02-08 12:27:41", "WorkflowActivityID": 6598, "ApprovedBy": 1279, "Title": "Cab Approval for Testing Vote", "ApproverName": "Jitendra", "ApproverEmail": "jitendra.verma@symphonysummit.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "1636", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6598, "ApprovedBy": null, "Title": "Cab Approval for Testing Vote", "ApproverName": "ashvini tangade", "ApproverEmail": "ashvini.tangade@nitorinfotech.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "CAB", "ApproverID": "1755", "ApprovalLevel": 2, "CurrentApprover": true, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6598, "ApprovedBy": null, "Title": "Cab Approval for Testing Vote", "ApproverName": "Manasa M N", "ApproverEmail": "manasa.m@amantyatech.com", "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false }, { "Org_Id": 1, "CR_ID": 1475, "ApprovalType": "TASK_TO_DO", "ApproverID": null, "ApprovalLevel": 3, "CurrentApprover": null, "DynamicApprovalGroup": null, "ApprovalStatus": "Pending for Approval", "ApprovalRemarks": null, "strApprovalDate": null, "WorkflowActivityID": 6599, "ApprovedBy": null, "Title": "Task1", "ApproverName": null, "ApproverEmail": null, "IsEndUserAllowedToAddApprover": false, "IsChangeMgrAllowedToAddApprover": false, "IsAnalystAllowedToAddApprover": false, "ApprovalTypesAllowedToAddApprover": null, "IsCABMemberActive": 1, "CustomerSelectable": false, "CustomerSelectionMandatory": false } ], "CR_WorkflowDetails": [ { "CR_ID": 1475, "ApprovalType": "Authorization", "ApprovalLevel": 1, "WorkflowActivityID": 6597, "DynamicApprovalField": "", "Title": "Auth", "ApprovalStatus": "Completed", "IsReferredBack": null, "ReferredBackLevel": null, "CustomerSelectable": false, "CustomerSelectionMandatory": false, "EnableReferbackToReq": true, "EnableReferbackToPrevApprovers": true, "AllowAdditionalApproversVote": false }, { "CR_ID": 1475, "ApprovalType": "CAB", "ApprovalLevel": 2, "WorkflowActivityID": 6598, "DynamicApprovalField": "", "Title": "Cab Approval for Testing Vote", "ApprovalStatus": "Pending", "IsReferredBack": null, "ReferredBackLevel": null, "CustomerSelectable": false, "CustomerSelectionMandatory": false, "EnableReferbackToReq": true, "EnableReferbackToPrevApprovers": true, "AllowAdditionalApproversVote": true }, { "CR_ID": 1475, "ApprovalType": "TASK_TO_DO", "ApprovalLevel": 3, "WorkflowActivityID": 6599, "DynamicApprovalField": "", "Title": "Task1", "ApprovalStatus": "Pending", "IsReferredBack": null, "ReferredBackLevel": null, "CustomerSelectable": false, "CustomerSelectionMandatory": false, "EnableReferbackToReq": true, "EnableReferbackToPrevApprovers": true, "AllowAdditionalApproversVote": false } ], "CR_SubAuthorizers": [], "CR_TaskHistory": [], "CR_TestTabDetails": [], "CR_ReleaseTabDetails": [ { "ReleaseID": 3401, "Change_Request_Id": 1475, "Owner": 0, "OwnerName": null, "Workgroup_Id": 0, "Workgroup": null, "ReleasePlan": "", "ReleaseNotes": "", "ReleaseAttachments": null, "ReleaseDocs": null, "RleasePlanned_StartTime": "2022-02-16 18:30:00", "RleasePlanned_EndTime": null, "ReleaseActual_StartTime": null, "ReleaseActual_EndTime": null } ], "CR_RequirementTabDetails": { "CR_Resource_Requirement": [ { "AID": "1", "UID": 135, "Change_Request_Id": 1475, "Type": "Internal", "Resource": "Subbu1", "Skill": "", "Experience": null, "From_Date": "2022-02-11", "To_Date": "2022-02-12", "Status": "Yet to receive", "UserID": 1255 } ], "CR_Technical_Requirement": [], "CR_Financial_Requirement": [] }, "CR_WG_OwnerDetails": [ { "Userid": 1279, "EmpID": "SU0123", "UName": "Jitendra(1279)", "username": "Jitendra", "ContactNo": "8123398765", "MobileNo": "876545678", "LocationName": "Chennai", "CustomerName": "harman", "Customer": 2888, "EmailID": "jitendra.verma@symphonysummit.com", "NT_UID": null, "Frm_UID": "jitendra.verma@symphonysummit.com", "Frm_PWD": "WgkKz5SjhQHu25q3ivRoInL+RP1z+XENtP+oNN7b720=", "Role": "Report", "Country": "India", "Designation": 2982, "Active": true, "Instance": "", "Parent_ID": 0, "ParentCustomerName": "", "Location": 2956, "HasAdditionalOwner": true } ], "CR_DefectCountDetails": [], "CR_RiskQuestionAnswer": [ { "Risk_QID": 316, "Risk_Question": "kjhkjhjk", "Risk_AnsID": 1018, "Risk_Answer": "lkhlkh", "Risk_Id": 2, "Risk_Category": "Business Risk" }, { "Risk_QID": 754, "Risk_Question": "www", "Risk_AnsID": 2431, "Risk_Answer": "answer", "Risk_Id": 2, "Risk_Category": "Business Risk" }, { "Risk_QID": 787, "Risk_Question": "what is the question", "Risk_AnsID": 2536, "Risk_Answer": "test", "Risk_Id": 21, "Risk_Category": "Operational Risk" }, { "Risk_QID": 787, "Risk_Question": "what is the question", "Risk_AnsID": 3109, "Risk_Answer": "fhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjh", "Risk_Id": 23, "Risk_Category": "Operational Risk" }, { "Risk_QID": 705, "Risk_Question": "test12", "Risk_AnsID": 2274, "Risk_Answer": "testing", "Risk_Id": 1, "Risk_Category": "Operational Risk" }, { "Risk_QID": 105, "Risk_Question": "Q", "Risk_AnsID": 339, "Risk_Answer": "A1", "Risk_Id": 1, "Risk_Category": "Business Risk" }, { "Risk_QID": 1, "Risk_Question": "Has a similar change required rollback in the past two years?", "Risk_AnsID": 1, "Risk_Answer": "a) Yes", "Risk_Id": 5, "Risk_Category": "Operational Risk" }, { "Risk_QID": 1, "Risk_Question": "Has a similar change required rollback in the past two years?", "Risk_AnsID": 2, "Risk_Answer": "b) No", "Risk_Id": 0, "Risk_Category": "Operational Risk" } ], "CR_RelationshipData": { "Asset": [], "CAB Meeting": [], "Change": [], "Configuration Item": [], "Incident": [], "Knowledge": [], "Portfolio": [], "Problem": [], "Release": [], "Service Catalog": [], "Service Level Agreement": [], "Service Request": [], "Task": [ [ { "Key": "ID", "Value": 1430 }, { "Key": "Task", "Value": 1430 }, { "Key": "Status", "Value": "Draft" }, { "Key": "Log Time", "Value": "2022-2-8 11:11AM" }, { "Key": "Symptom", "Value": "testing purpose please ignore" }, { "Key": "CallerName", "Value": "shivani" }, { "Key": "CRID", "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d" }, { "Key": "TaskType", "Value": "Implementation" }, { "Key": "IsTemplateDraft", "Value": true }, { "Key": "EID", "Value": "TccNoVRdDLz8gMyTGX9%2bmg%3d%3d" } ], [ { "Key": "ID", "Value": 1431 }, { "Key": "Task", "Value": 1431 }, { "Key": "Status", "Value": "Draft" }, { "Key": "Log Time", "Value": "2022-2-8 11:11AM" }, { "Key": "Symptom", "Value": "sdfsdfdsf" }, { "Key": "CallerName", "Value": "shivani" }, { "Key": "CRID", "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d" }, { "Key": "TaskType", "Value": "Implementation" }, { "Key": "IsTemplateDraft", "Value": true }, { "Key": "EID", "Value": "sWufDPIx46ax1Z5%2bt0fIVg%3d%3d" } ], [ { "Key": "ID", "Value": 1432 }, { "Key": "Task", "Value": 1432 }, { "Key": "Status", "Value": "Draft" }, { "Key": "Log Time", "Value": "2022-2-8 11:11AM" }, { "Key": "Symptom", "Value": "testtesttesttesttesttesttest..." }, { "Key": "CallerName", "Value": "shivani" }, { "Key": "CRID", "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d" }, { "Key": "TaskType", "Value": "Implementation" }, { "Key": "IsTemplateDraft", "Value": true }, { "Key": "EID", "Value": "3oMuzez%2bJOhgE%2fzsgts7gA%3d%3d" } ], [ { "Key": "ID", "Value": 1433 }, { "Key": "Task", "Value": 1433 }, { "Key": "Status", "Value": "Draft" }, { "Key": "Log Time", "Value": "2022-2-8 11:11AM" }, { "Key": "Symptom", "Value": "cxvcxzvcxzvcxzv" }, { "Key": "CallerName", "Value": "shivani" }, { "Key": "CRID", "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d" }, { "Key": "TaskType", "Value": "RollBack" }, { "Key": "IsTemplateDraft", "Value": true }, { "Key": "EID", "Value": "JY%2bez9DOKvjP1xJur%2fO8eg%3d%3d" } ] ], "Work Order": [] }, "DropDownValues": { "ApprovalVoteOptions": [ { "ParentId": "", "Text": "No", "Value": "No" }, { "ParentId": "", "Text": "Yes", "Value": "Yes" } ]
Status and Error Codes
For more information, see Status and Error Messages.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ