Get Change Record Details

You can retrieve the Change Request details-based on CR ID ,using the CM_GetCR_Details API. This API retrieves information of multiple tabs of CR.   

The data from CR tabs that are retrieved as a response include :   

CR_ApprovalDetails – Consists of information like who approved the CR, Type of Approval and other details. 

CR_WorkflowDetails – Consists of Approval level, Approval level status, Enabling CR refer backs to requestors or approvers. 

CR_ReleaseTabDetails – Consists of information like Release plan, release Id. 

CR_RequirementTabDetails – Consists of information like Resource required and related details of resource which includes experience, type of resource, financial requirements. 

CR_WG_OwnerDetails – Consists Of information of Workgroup owner name, designation, email IDs. 

CR_RiskQuestionAnswers – Consists of information like Risk question ID, Question and many more. 

CR_RelationshipData – Consists of information like CAB meetings, Problem, Release, CIs associated, Service Level Agreement. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
CM_GetCR_Details

POST

Sample Request

{  
 "ServiceName": "CM_GetCR_Details", 
    "objCommonParameters": { 
        "_ProxyDetails": { 

      "AuthType": "APIKEY", 

      "APIKey": "XXXXXXXXXXXXXXXXXX", 

      "TokenID": "", 

      "OrgID": "1", 

      "ReturnType": "JSON", 

      "ProxyID": 0 

    } 

, 
        "ChangeRequestID": 1475 
  } 
} 

Request Parameters

Parameter  NameTypeDescriptionMandatory
ChangeRequestIDIntegerUnique identification number of the Change Request. 

True

 

Response

{
    "Errors": "",
    "Message": "",
    "Output": "",
    "TokenID": "0E031A53B8984A2F466DC6FB7A4DAA87FEAEFA2B24A3E1F5A11549A3540E5A56E0648B4A901EF8CE0EE56753CBEFF72D9ADA86B3E6965C0227D1F0285D38C9C0D90C76B6CD767E20E8D74D1DEC9A506293502CE0228C18D967BDAD177F3CD4C7C4D7054C4E4E1E6108E4040A3A2A5B0D33FA4323757C0339FB5E832B1C878100F0AD702BA9282796A58917CC62256E03",
    "OrgID": 0,
    "OutputObject": {
        "ChangeRequest": {
            "CR_Details": [
                {
                    "Org_Id": 1,
                    "Change_Request_Id": 1475,
                    "Support_Function": "Info",
                    "Support_Function_Name": "Information Technology",
                    "Request_Registration_Time": "2022-02-08 11:11:22",
                    "Status": "On-Hold",
                    "Category": "Small",
                    "Classification": "Normal",
                    "Requestor_Id": 15,
                    "Requestor_Emp_Id": null,
                    "TimeZone": "(UTC + 05:30) IST - India Standard Time",
                    "GMT_TimeDiff": 330,
                    "Requestor_Name": "shivani",
                    "Requestor_Mail_Id": "shivani.pushparaj@symphonysummit.com",
                    "Requestor_Location_Name": "",
                    "Requestor_Customer_Name": "SUMMIT",
                    "Requestor_Phone_No": null,
                    "Requestor_Mobile_No": "8978984589",
                    "Requestor_Designation": null,
                    "Owner_Workgroup_Id": 48,
                    "Owner_Workgroup": "CM workgroup",
                    "Description": "",
                    "Information": "",
                    "Risk_Id": 2,
                    "Risk": "HIGH",
                    "Impact_Id": 7,
                    "Impact": "Immediate",
                    "Priority_Id": 11,
                    "Priority_Name": "P2test",
                    "DeadLine": null,
                    "Assigned_Workgroup_Id": 1061,
                    "Assigned_Workgroup": "IT Servicedesk",
                    "Assigned_Executive_Id": 0,
                    "Assigned_Executive": null,
                    "AssignedExecutive_EMailID": null,
                    "Solution": "",
                    "Closure_Code_Id": 0,
                    "ClCode_Name": null,
                    "Planned_Start_Time": "2022-02-17 00:00:00",
                    "Planned_End_Time": "2022-02-21 00:00:00",
                    "Actual_Start_Time": null,
                    "Actual_End_Time": null,
                    "Has_Attachments": false,
                    "Downtime_Required": false,
                    "Downtime_Start": null,
                    "Downtime_End": null,
                    "Risk_Of_Change_Failure": "abc",
                    "Business_Impact_As_Per_User": "abc",
                    "Business_Impact_Of_Change_Failure": "abc",
                    "Back_Out_Plan": "",
                    "Authorizer_Id": 0,
                    "Authorizer_Emp_Id": null,
                    "_Authorizer": null,
                    "Authorizer_Mail_Id": null,
                    "Authorizer_Phone_No": null,
                    "Authorize_Status": "",
                    "Authorizer_Log": "",
                    "Information_Log": "",
                    "Configuration_Team_Log": "",
                    "Change_Manager_Log": "",
                    "Change_Advisory_Board_Member_Log": "",
                    "Post_Implementation_Review": "",
                    "Change_Managment_Database_Updated": "",
                    "Reviewer_Id": 0,
                    "Reviewer": null,
                    "Review_Date": null,
                    "Last_Updated_Datetime": "2022-02-08 12:42:35",
                    "ManualEscalationLevelID": null,
                    "ManualEscalationDate": null,
                    "Criticality_Id": 8,
                    "TriggerForChange": null,
                    "_PlannedPIRDt": null,
                    "_ActualPIRDt": null,
                    "Criticality_Name": "Medium",
                    "BackoutPlanTestedBool": "Yes",
                    "_BackoutPlanTested": true,
                    "_Customer": -1,
                    "Currency": 0,
                    "Cost": 0,
                    "SystemImpacted_ID": "3",
                    "SystemImpacted_Name": "high",
                    "CustomerName": "All",
                    "CurrencyName": null,
                    "CostnCurrency": null,
                    "DescriptionShort": "",
                    "RescheduleReason": null,
                    "ApprovalStatus": "On Hold",
                    "_IsCustomerApprovalRequired": 0,
                    "_IsCustomerTestRequired": false,
                    "CustomerApprovalStatus": null,
                    "CabApprovalType": "AFTCABAPP",
                    "CRImplementationType": "SCHEDULED_IMP",
                    "WaitingForCustomerTest": 0,
                    "SuccessTestcount": 0,
                    "SystemImpactRemarks": "abc",
                    "RevertToOlderVersion": false,
                    "ChangeTypeId": 1,
                    "ChangeTypeName": "Normal",
                    "ClosureCategoryID": null,
                    "ClosureCategoryName": null,
                    "Scope": "",
                    "OutofScope": "",
                    "AdditionalAuthorizersID": null,
                    "ImplementCRUsingLastTask": false,
                    "FromEmail": "lata.rajput@symphonysummit.com",
                    "FromName": "lata",
                    "BusinessBnft": "",
                    "FinancialBnft": "",
                    "CustomerComments": null,
                    "CustomerApproverName": null,
                    "Requestor_By": 15,
                    "RequestorBy_Name": "shivani",
                    "RequestorBy_Mail_Id": "shivani.pushparaj@symphonysummit.com",
                    "IsCRCollision": false,
                    "Category_Id": 3,
                    "ChangeCategoryName": "node1",
                    "ChangeCategoryRootIds": "3",
                    "CategoryTypeId": 1,
                    "Impact_Of_Not_Implementing_Change": "abc",
                    "Communication_Plan_Required": false,
                    "Communication_Plan_Details": "",
                    "IsPIRRequired": true,
                    "Is_Change_Implemented_Or_Rolledback": "",
                    "IsChangeSuccesfull": "No",
                    "IsExpedited": false,
                    "Justification": "",
                    "eCAB_Required": null,
                    "ProposedForStandard": false,
                    "ProposedTemplateName": "",
                    "ProposalJustification": "",
                    "CRStandardTemplateID": 0,
                    "PreImplementation": null,
                    "PostImplementation": null,
                    "BackOutPlanNotTestedReason": "",
                    "CancelReason": "",
                    "SourceCategoryType": "Small",
                    "Is_Overridable": true,
                    "IsCIUpdation": "No",
                    "PageSource": false,
                    "IsCIUpdation1": "No",
                    "SourceChangeType": "Normal",
                    "Guid": "9EE9EF25-9199-4040-A8AE-3A62DBE86210",
                    "IsRetrospectiveChangeEnabled": true,
                    "IsMandatoryFieldforApprover": false,
                    "TotalApprovalLevel": "3",
                    "CurrentApprovalLevel": "2",
                    "CanApproveOrReject": "True",
                    "IsWorkgroupAccess": true
                }
            ],
            "CR_ApprovalDetails": [
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "Authorization",
                    "ApproverID": "6",
                    "ApprovalLevel": 1,
                    "CurrentApprover": false,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": null,
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6597,
                    "ApprovedBy": null,
                    "Title": "Auth",
                    "ApproverName": "SUBRAHMANYA",
                    "ApproverEmail": "subrahmanya.adiga@symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "Authorization",
                    "ApproverID": "1279",
                    "ApprovalLevel": 1,
                    "CurrentApprover": false,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Authorize",
                    "ApprovalRemarks": "",
                    "strApprovalDate": "2022-02-08 11:12:40",
                    "WorkflowActivityID": 6597,
                    "ApprovedBy": 1279,
                    "Title": "Auth",
                    "ApproverName": "Jitendra",
                    "ApproverEmail": "jitendra.verma@symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "222",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": null,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "Manikandan",
                    "ApproverEmail": "manikandan.subbiah@symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "660",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": null,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "Manasa Mahesh",
                    "ApproverEmail": "Manasa.Mahesh@symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "836",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": "",
                    "strApprovalDate": "2022-02-08 12:42:35",
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": 836,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "Prabu Moorthy",
                    "ApproverEmail": "Prabu.Moorthy@Symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "1279",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "On-Hold",
                    "ApprovalRemarks": "remarks",
                    "strApprovalDate": "2022-02-08 12:27:41",
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": 1279,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "Jitendra",
                    "ApproverEmail": "jitendra.verma@symphonysummit.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "1636",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": null,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "ashvini tangade",
                    "ApproverEmail": "ashvini.tangade@nitorinfotech.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApproverID": "1755",
                    "ApprovalLevel": 2,
                    "CurrentApprover": true,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6598,
                    "ApprovedBy": null,
                    "Title": "Cab Approval for Testing Vote",
                    "ApproverName": "Manasa M N",
                    "ApproverEmail": "manasa.m@amantyatech.com",
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                },
                {
                    "Org_Id": 1,
                    "CR_ID": 1475,
                    "ApprovalType": "TASK_TO_DO",
                    "ApproverID": null,
                    "ApprovalLevel": 3,
                    "CurrentApprover": null,
                    "DynamicApprovalGroup": null,
                    "ApprovalStatus": "Pending for Approval",
                    "ApprovalRemarks": null,
                    "strApprovalDate": null,
                    "WorkflowActivityID": 6599,
                    "ApprovedBy": null,
                    "Title": "Task1",
                    "ApproverName": null,
                    "ApproverEmail": null,
                    "IsEndUserAllowedToAddApprover": false,
                    "IsChangeMgrAllowedToAddApprover": false,
                    "IsAnalystAllowedToAddApprover": false,
                    "ApprovalTypesAllowedToAddApprover": null,
                    "IsCABMemberActive": 1,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false
                }
            ],
            "CR_WorkflowDetails": [
                {
                    "CR_ID": 1475,
                    "ApprovalType": "Authorization",
                    "ApprovalLevel": 1,
                    "WorkflowActivityID": 6597,
                    "DynamicApprovalField": "",
                    "Title": "Auth",
                    "ApprovalStatus": "Completed",
                    "IsReferredBack": null,
                    "ReferredBackLevel": null,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false,
                    "EnableReferbackToReq": true,
                    "EnableReferbackToPrevApprovers": true,
                    "AllowAdditionalApproversVote": false
                },
                {
                    "CR_ID": 1475,
                    "ApprovalType": "CAB",
                    "ApprovalLevel": 2,
                    "WorkflowActivityID": 6598,
                    "DynamicApprovalField": "",
                    "Title": "Cab Approval for Testing Vote",
                    "ApprovalStatus": "Pending",
                    "IsReferredBack": null,
                    "ReferredBackLevel": null,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false,
                    "EnableReferbackToReq": true,
                    "EnableReferbackToPrevApprovers": true,
                    "AllowAdditionalApproversVote": true
                },
                {
                    "CR_ID": 1475,
                    "ApprovalType": "TASK_TO_DO",
                    "ApprovalLevel": 3,
                    "WorkflowActivityID": 6599,
                    "DynamicApprovalField": "",
                    "Title": "Task1",
                    "ApprovalStatus": "Pending",
                    "IsReferredBack": null,
                    "ReferredBackLevel": null,
                    "CustomerSelectable": false,
                    "CustomerSelectionMandatory": false,
                    "EnableReferbackToReq": true,
                    "EnableReferbackToPrevApprovers": true,
                    "AllowAdditionalApproversVote": false
                }
            ],
            "CR_SubAuthorizers": [],
            "CR_TaskHistory": [],
            "CR_TestTabDetails": [],
            "CR_ReleaseTabDetails": [
                {
                    "ReleaseID": 3401,
                    "Change_Request_Id": 1475,
                    "Owner": 0,
                    "OwnerName": null,
                    "Workgroup_Id": 0,
                    "Workgroup": null,
                    "ReleasePlan": "",
                    "ReleaseNotes": "",
                    "ReleaseAttachments": null,
                    "ReleaseDocs": null,
                    "RleasePlanned_StartTime": "2022-02-16 18:30:00",
                    "RleasePlanned_EndTime": null,
                    "ReleaseActual_StartTime": null,
                    "ReleaseActual_EndTime": null
                }
            ],
            "CR_RequirementTabDetails": {
                "CR_Resource_Requirement": [
                    {
                        "AID": "1",
                        "UID": 135,
                        "Change_Request_Id": 1475,
                        "Type": "Internal",
                        "Resource": "Subbu1",
                        "Skill": "",
                        "Experience": null,
                        "From_Date": "2022-02-11",
                        "To_Date": "2022-02-12",
                        "Status": "Yet to receive",
                        "UserID": 1255
                    }
                ],
                "CR_Technical_Requirement": [],
                "CR_Financial_Requirement": []
            },
            "CR_WG_OwnerDetails": [
                {
                    "Userid": 1279,
                    "EmpID": "SU0123",
                    "UName": "Jitendra(1279)",
                    "username": "Jitendra",
                    "ContactNo": "8123398765",
                    "MobileNo": "876545678",
                    "LocationName": "Chennai",
                    "CustomerName": "harman",
                    "Customer": 2888,
                    "EmailID": "jitendra.verma@symphonysummit.com",
                    "NT_UID": null,
                    "Frm_UID": "jitendra.verma@symphonysummit.com",
                    "Frm_PWD": "WgkKz5SjhQHu25q3ivRoInL+RP1z+XENtP+oNN7b720=",
                    "Role": "Report",
                    "Country": "India",
                    "Designation": 2982,
                    "Active": true,
                    "Instance": "",
                    "Parent_ID": 0,
                    "ParentCustomerName": "",
                    "Location": 2956,
                    "HasAdditionalOwner": true
                }
            ],
            "CR_DefectCountDetails": [],
            "CR_RiskQuestionAnswer": [
                {
                    "Risk_QID": 316,
                    "Risk_Question": "kjhkjhjk",
                    "Risk_AnsID": 1018,
                    "Risk_Answer": "lkhlkh",
                    "Risk_Id": 2,
                    "Risk_Category": "Business Risk"
                },
                {
                    "Risk_QID": 754,
                    "Risk_Question": "www",
                    "Risk_AnsID": 2431,
                    "Risk_Answer": "answer",
                    "Risk_Id": 2,
                    "Risk_Category": "Business Risk"
                },
                {
                    "Risk_QID": 787,
                    "Risk_Question": "what is the question",
                    "Risk_AnsID": 2536,
                    "Risk_Answer": "test",
                    "Risk_Id": 21,
                    "Risk_Category": "Operational Risk"
                },
                {
                    "Risk_QID": 787,
                    "Risk_Question": "what is the question",
                    "Risk_AnsID": 3109,
                    "Risk_Answer": "fhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjh",
                    "Risk_Id": 23,
                    "Risk_Category": "Operational Risk"
                },
                {
                    "Risk_QID": 705,
                    "Risk_Question": "test12",
                    "Risk_AnsID": 2274,
                    "Risk_Answer": "testing",
                    "Risk_Id": 1,
                    "Risk_Category": "Operational Risk"
                },
                {
                    "Risk_QID": 105,
                    "Risk_Question": "Q",
                    "Risk_AnsID": 339,
                    "Risk_Answer": "A1",
                    "Risk_Id": 1,
                    "Risk_Category": "Business Risk"
                },
                {
                    "Risk_QID": 1,
                    "Risk_Question": "Has a similar change required rollback in the past two years?",
                    "Risk_AnsID": 1,
                    "Risk_Answer": "a) Yes",
                    "Risk_Id": 5,
                    "Risk_Category": "Operational Risk"
                },
                {
                    "Risk_QID": 1,
                    "Risk_Question": "Has a similar change required rollback in the past two years?",
                    "Risk_AnsID": 2,
                    "Risk_Answer": "b) No",
                    "Risk_Id": 0,
                    "Risk_Category": "Operational Risk"
                }
            ],
            "CR_RelationshipData": {
                "Asset": [],
                "CAB Meeting": [],
                "Change": [],
                "Configuration Item": [],
                "Incident": [],
                "Knowledge": [],
                "Portfolio": [],
                "Problem": [],
                "Release": [],
                "Service Catalog": [],
                "Service Level Agreement": [],
                "Service Request": [],
                "Task": [
                    [
                        {
                            "Key": "ID",
                            "Value": 1430
                        },
                        {
                            "Key": "Task",
                            "Value": 1430
                        },
                        {
                            "Key": "Status",
                            "Value": "Draft"
                        },
                        {
                            "Key": "Log Time",
                            "Value": "2022-2-8 11:11AM"
                        },
                        {
                            "Key": "Symptom",
                            "Value": "testing purpose please ignore"
                        },
                        {
                            "Key": "CallerName",
                            "Value": "shivani"
                        },
                        {
                            "Key": "CRID",
                            "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d"
                        },
                        {
                            "Key": "TaskType",
                            "Value": "Implementation"
                        },
                        {
                            "Key": "IsTemplateDraft",
                            "Value": true
                        },
                        {
                            "Key": "EID",
                            "Value": "TccNoVRdDLz8gMyTGX9%2bmg%3d%3d"
                        }
                    ],
                    [
                        {
                            "Key": "ID",
                            "Value": 1431
                        },
                        {
                            "Key": "Task",
                            "Value": 1431
                        },
                        {
                            "Key": "Status",
                            "Value": "Draft"
                        },
                        {
                            "Key": "Log Time",
                            "Value": "2022-2-8 11:11AM"
                        },
                        {
                            "Key": "Symptom",
                            "Value": "sdfsdfdsf"
                        },
                        {
                            "Key": "CallerName",
                            "Value": "shivani"
                        },
                        {
                            "Key": "CRID",
                            "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d"
                        },
                        {
                            "Key": "TaskType",
                            "Value": "Implementation"
                        },
                        {
                            "Key": "IsTemplateDraft",
                            "Value": true
                        },
                        {
                            "Key": "EID",
                            "Value": "sWufDPIx46ax1Z5%2bt0fIVg%3d%3d"
                        }
                    ],
                    [
                        {
                            "Key": "ID",
                            "Value": 1432
                        },
                        {
                            "Key": "Task",
                            "Value": 1432
                        },
                        {
                            "Key": "Status",
                            "Value": "Draft"
                        },
                        {
                            "Key": "Log Time",
                            "Value": "2022-2-8 11:11AM"
                        },
                        {
                            "Key": "Symptom",
                            "Value": "testtesttesttesttesttesttest..."
                        },
                        {
                            "Key": "CallerName",
                            "Value": "shivani"
                        },
                        {
                            "Key": "CRID",
                            "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d"
                        },
                        {
                            "Key": "TaskType",
                            "Value": "Implementation"
                        },
                        {
                            "Key": "IsTemplateDraft",
                            "Value": true
                        },
                        {
                            "Key": "EID",
                            "Value": "3oMuzez%2bJOhgE%2fzsgts7gA%3d%3d"
                        }
                    ],
                    [
                        {
                            "Key": "ID",
                            "Value": 1433
                        },
                        {
                            "Key": "Task",
                            "Value": 1433
                        },
                        {
                            "Key": "Status",
                            "Value": "Draft"
                        },
                        {
                            "Key": "Log Time",
                            "Value": "2022-2-8 11:11AM"
                        },
                        {
                            "Key": "Symptom",
                            "Value": "cxvcxzvcxzvcxzv"
                        },
                        {
                            "Key": "CallerName",
                            "Value": "shivani"
                        },
                        {
                            "Key": "CRID",
                            "Value": "neXgwEtp4l3P5mK6fJ1wCQ%3d%3d"
                        },
                        {
                            "Key": "TaskType",
                            "Value": "RollBack"
                        },
                        {
                            "Key": "IsTemplateDraft",
                            "Value": true
                        },
                        {
                            "Key": "EID",
                            "Value": "JY%2bez9DOKvjP1xJur%2fO8eg%3d%3d"
                        }
                    ]
                ],
                "Work Order": []
            },
            "DropDownValues": {
                "ApprovalVoteOptions": [
                    {
                        "ParentId": "",
                        "Text": "No",
                        "Value": "No"
                    },
                    {
                        "ParentId": "",
                        "Text": "Yes",
                        "Value": "Yes"
                    }
                ]
               

Status and Error Codes

For more information, see Status and Error Messages.