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On this page: Customer Fixed Issues | Known Issues
Customer Fixed Issues
This section describes the issues reported by the customers and their fixes in Denali SP1 HF09. The bug fixes for the bugs found in the following version are also merged with this release. Please refer to the respective Release Notes for details.
Issue # | Issue Description | Scenario | Resolution |
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87162 | The notification e-mails were not getting triggered to the configured users. | This issue occurred when the Notification (Activity) was configured at the first level of the workflow. The WORKFLOW page can be accessed using (Admin > Basic > Infrastructure > Workflow > On the FILTERS pop-up, select the Module as Change Management > Select the required Tenant, Owner Workgroup, Change Type, Category, Customer, and Change Category > Click SUBMIT). | Now, the notification e-mails are getting triggered to the configured users. |
85862 | When a user viewed the Classification on the New Incident page for the first time, it was displayed in Graphical view. The same Classification was displayed in Tree view when the user viewed second time, even if the value was selected as Graphical for the Classification Display Mode at Tenant level configuration. | Issue observed when you view it for the second time. | Now, the Classification is displayed in Graphical view as selected at Tenant level configuration irrespective of it being viewed for the first, second or any other time. |
86980 | Following issues occurred on the Incident List page:
| NA | Both issues are resolved as follows:
|
86794 | On the Approve Service Request page, the attachments that were added after the first uploaded attachment in the Attachment field with Multi-valued Approver Group, retained the first attachment’s file name. | NA | The attachments that are added after the first uploaded attachment, contains the actual file name. |
83517 | The Bulk Update feature was not working on the Service Request List page due to a timeout issue, and when the user updates the SRs, a validation message was displayed as “Unable to update the Service Request.” | NA | Now, the Bulk Update feature is working as expected as we have increased the timeout. |
87031 | The Password Management feature was not working with the OTP option when GDPR was enabled. | NA | Now, the Password Management feature is working with the OTP option when GDPR is enabled. |
87039 | Earlier, the License Expiry Alert e-mail was sent to the users who had access to Admin pages under any modules. | NA | Now, the License Expiry Alert e-mail is sent to the users who have access to Admin pages under Admin module or Admin Reports only. |
87059 | In the Dashboard report, the OS details of SCCM asset were not displayed under the Software tab. The Software tab can be access using Reports > Asset Management > Dashboard > click Software. | NA | The OS details of SCCM asset are displayed under the Software tab of the Dashboard Report |
85193 | Under Audit Trail section, the action performed on an asset are captured in wrong order. Example: An Asset is allocated to user A and the same asset is again reallocated to another user B. In this case, the order of action performed should be Allocate > Deallocate > Allocate. But, in the Audit Trail the order is Deallocate > Allocate> Allocate | NA | Now, the correct order of the action performed on an asset is captured under Audit Trail section. |
86706 | On the License Mapping page of the SOFTWARE MAPPING, user was not able to delete the mapped software the OK button was not working as expected. | This issued was observed when the user clicked the delete icon of the required mapped software on SOFTWARE MAPPING page and [(GetLocalMessage"Delete") validation message was displayed with OK and CANCEL buttons | Now the Ok button is working as expected. |
87035 | After creating the user from the NEW USER page, the GDPR compliant fields were shown as plain text in the ADM_Configuration_History table even though the GDPR was enabled in the application. | NA | Pre-requisites Execute the following script only when GDPR is enabled and ADM_Configuration_History table has existing data. Resolution Now, in the ADM_Configuration_History table the GDPR compliant fields are shown in the encrypted format. |
84878 | Asset acceptance through e-mail was not happening for the end user. | This issue was observed when the end user has clicked the Accept button in respective allocation e-mail and auto composed email for Asset acceptance was sent to the configured mailbox. Post the asset acceptance, the asset status is displayed as pending instead of Accepted. | Now, the asset acceptance through email is working as expected and the asset status for the accepted asset is showing as Accepted. |
86789 | An SR Approval mail called 'SRXXXX - Service Request Required Approvals' is triggered (XXXX being the SR number) to the Approver. In this notification mail body, under Actions section, two anomalies were observed: 1) In ‘Required Service Request Approvals’, the first letter of the word Approvals was not capitalized. 2) The action button REJECT was not underlined. | Pre-requisite Steps: Step1: Create a catalog with Approval Flow Step2: Raise a SR for the same catalog | The necessary corrections have been made. |
86898 | Under Remarks column of the Approval Details page, junk values like ''??????????" are observed for Arabic input. Issue exists when the SR is approved via web application & email. The issue reflected in the mail triggered after approval. | Precondition: Ticket should be in Pending for Approval Status. Pre-requisite Steps:
| Remarks column is now displaying the right Arabic content on both web application and mail. |
86231 | Password expiry reminder mail is not triggered to the cloud-based customers. Audit log the acknowledgement mails are triggered. | Admin > Password Management > Password Expiry Configuration Prerequisite steps:
| Password expiry reminder mail triggers and delivers to the cloud-based customers correctly. |
Known Issues
This section describes the known issues detected by the SummitAI Dev and QA team in the release, Denali SP1 HF09.
Issue No | Issue Description | Scenario | Workaround <if applicable> |
---|---|---|---|
87411 | The notification e-mail is not triggering for the configured users after the User Selectable approver approves the CR. | This issue occurs only the User Selectable approver approves the CR. Prerequisite Make sure that a User Selectable approver and followed by notification activity or block are configured in a workflow | NA |
Issue |
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When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:
Prerequisites
Bug Reproduction Steps:
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The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031) Prerequisites: Configure Bulletin Boards for multiple Tenants. Bug Reproduction Steps:
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On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079) Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module: Bug Reproduction Steps:
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The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled. (#67240) |
When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276) |
On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser. |
On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists. |
On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists. |
The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain. |
Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits). |
Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings). Workaround: The users need to re-login to the SummitAI application after deleting the logo. |
On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields. |
The following issues are observed in BI Custom Reports:
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The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured. Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again). |
The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services. |
The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress. |
The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT). |