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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel_General

Importing User Details from DB_General

Importing Active Directory User Details_General

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration: OAuth Gen

SSO Configuration : SAML Gen

SSO Configurations: Forms Gen

SSO Configurations: Proxy Gen

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol (SMTP)

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills Gen

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster Gen

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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

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titleGDPR

GDPR

Configuring GDPR

Guide Me

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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

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titleReports and Dashboards

Viewing Reports

Creating New BI Report

Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts Gen

Scripting

You can view and monitor the details of all the Proxy Servers configured on the organization's network on the PROXY VIEW page.

To view Proxy View:

  1. Select Admin> Basic> Infrastructure> Proxy View.
  2. On the PROXY VIEW page, a list of all the configured Proxy Servers is displayed.
    • Select the Refresh Interval from the list for the PROXY VIEW page.
    • You can view the Proxy Servers in Tile view and Tabular view. 
    • In the Tile view, click the Proxy Server tile to view the Proxy Server details (see: Viewing Proxy Server Details). 
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titleSee Screen Shot and Details

PROXY VIEW (Tile view)
Figure: PROXY VIEW (Tile view)

The Proxy Server status information is displayed with different status indicator images in the Tile view. The following table describes the various Proxy Server status information displayed on the PROXY VIEW page:

Field

Description

Indicates that the Proxy Server is Down.

Indicates that the Proxy Server is Up.

Indicates that the Proxy Server is Up, but the Proxy Server Monitoring is Not Successful.

Indicates that the Server is Up and only Availability Monitoring is available for the Server. This status is displayed for the Server for which the Administrator selects the Monitoring By field as None while adding the Server on the ADD SERVER page.
Note: Only the Details tab is displayed for this Status. You cannot view other details, such as CPU, Memory, and HDD utilization details.

Indicates that the Proxy Server is Up and there is a Utilization Alert.

Displays the Vendor logo. In this image, it indicates that the Proxy Server is from DELL vendor.

Displays the logo of the Operating System that is installed on the Proxy Server.

Displays the host name of the Server.

Displays the IP address of the Proxy Server.

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titleSee Screen Shot and Details

PROXY VIEW (Tabular view)
Figure:  PROXY VIEW (Tabular view)


Field Description

The following table describes the fields in the tabular view of the PROXY VIEW page.

Field

Description

ID

Displays the ID of the Proxy Server. Click the ID to view the Proxy Server Details (see Viewing Proxy Server Details).

Status

Indicates the status of the Proxy Server.

Domain Name

Displays the Domain Name of the Proxy Server.

Host Name

Displays the Host Name of the Proxy Server.

IP Address

Displays the IP address of the Proxy Server.

User

Displays the e-mail id of the user of the Proxy Server.

Last Communicated

Displays the date and time on which the Proxy Server was Up as per the last communication.

Current Version

Displays the current version of the Proxy Server. If the Proxy Server is not updated to the current version, it is displayed in red color.

To upgrade the Proxy Server, select the check box corresponding to the Proxy Server, the Schedule Time field is displayed. Select the date when you want to upgrade the Version of the Proxy Server and click UPGRADE PROXY.

Latest Available Version

Displays the latest available version of the Proxy Server.

Last Auto Updated Time

Displays the date and time at which Proxy Server was last auto upgraded.

Proxy Type

Displays the Proxy type of the Proxy Server.

Primary Proxy

Displays the primary Proxy.

Delete

Click the delete icon to delete the Proxy Server.

Location

Displays the Location of the Proxy Server.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PROXY VIEW page.

PROXY LOCATION MAPPING

Click PROXY LOCATION MAPPING to map the Proxy Server to a location. On the PROXY LOCATION MAPPING  pop-up page, select the location to which you want to map the Proxy Server from the Location list. Click SUBMIT.

PROXY LOCATION MAPPING pop-up page
Figure:  PROXY LOCATION MAPPING pop-up page

UPGRADE INFORMATION

Click UPGRADE INFORMATION to view the Online Help for auto upgrading of Proxy Server.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the list of records displayed on the page to a Microsoft Excel sheet.

MAP VLAN

Click MAP VLAN to map the VLAN configuration to proxy. For more information about this feature, see Mapping VLAN to Proxy.


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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents