Configuring Mailbox

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment
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 Administrators
 Basic

You can configure Mailboxes to enable E-mail Parsing. You can configure both Exchange and Pop-3 servers for the Mailboxes for a Tenant. For more information about E-mail Parsing, see E-mail Parsing.

To configure a Mailbox:

  1. Select Admin > Advanced > Notifications > Mailbox.
  2. On the MAILBOX page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the details for new Mailbox configuration. For information about the fields on the MAILBOX page, see Field Description.
  4. Click SUBMIT. The NOTIFICATION PARSER confirmation pop-up page is displayed.

    Notification Parser confirmation pop-up page
    Figure:  Notification Parser confirmation pop-up page
    • If you click OK, you are redirected to NOTIFICATION PARSER page. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.
    • If you click Cancel, new Mailbox is configured.

Server Type : Exchange

The following screen is displayed when you select the Server Type as Exchange.


Figure:  MAILBOX page - Server Type : Exchange

Field Description

The following table describes the fields on the MAILBOX page:

Field

Description

DETAILS

Server Type

Select the server type as Exchange from the drop-down list.

Mailbox Name

Type in the name of the Mailbox.

Version

Select an operating system from the list: Exchange 2007 SP1 and Exchange 2010.

Domain

Type in the selected server’s domain name.

User Name

Type in the configured user name for the selected domain.

Password

Type in the password.

Confirm Password

Type in the same password again for confirmation.

EWS URL

Type in the Exchange Web Service (EWS) URL for the selected server type. For example: office365.com and so on.

E-mail ID

Type in the e-mail ID of the user. Specifying EWS URL or the e-mail ID is mandatory.

Invalid E-mail ID

Mails sent from the e-mail ids specified in this field are not processed.

Forward Invalid E-mail to Administrator

If selected, the e-mails sent from an invalid e-mail id are forwarded to the Administrator and deleted.

Forward Error E-mail to Administrator

If selected, the e-mails which could not be processed due to an error is forwarded to the Administrator.

Administrator E-mail ID

Specify the Administrator e-mail id to receive the invalid and error e-mails.

Action for Unparsed E-mails

Select the action to be performed on the unparsed e-mails from the list: No Action, Delete or Move to Different Folder.

If Move to Different Folder option is selected, the Folder Path field is displayed. Specify the path for the folder where you want the unparsed e-mails to be moved in the Folder Path field.

Run at Source

Specify the source: SUMMIT Server or SUMMIT Proxy

  • SUMMIT Server: It refers to the machine, where SUMMIT Suite is installed. It is also referred as SUMMIT Centralized Server. Select this option to execute the Mailbox operations from the SUMMIT Server.
  • SUMMIT Proxy: It refers to the machine configured at a client location for sending monitored data of the client machines to the SUMMIT Server. Select this option to execute the Mailbox operations from the Proxy Server.

Do Not Process Mails Older than (Days)

Specify the number of days for which old mails have to be processed.

Error Notification

You can configure the users to notify about any errors occurred while parsing e-mails for a mailbox configuration. Search the user in the User Search field and click the  icon.

Restrict E-mail Processing

Select this checkbox to restrict the processing of e-mails if the e-mail id configured in the mailbox is marked under Cc/Bcc.

Active

Indicates the status of the Mailbox configuration.

  • If selected, the Mailbox configuration becomes an available option on the other pages of the application.
  • If not selected, the Mailbox configuration becomes an inactive value. The inactive Mailbox configurations are not displayed in the Mailbox list on the other pages of the application.

SCHEDULER DETAILS

Monitoring Source

Select a Monitoring Source from the list.

Job Frequency

Select time format from the list and specify the Time.

Server Type : Pop3

The following screen is displayed when you select the Server Type as Pop3.


Figure: MAILBOX page - Server Type : Pop3

Field Description

The following table describes the fields on the MAILBOX page:

Field

Description

DETAILS

Server Type

Select the server type as Pop3 from the drop-down list.

Note: Select Pop3 when you cannot access the data directly. You can then remotely access the mailbox details.

Mailbox Name

Type in the name of the Mailbox.

Server Name

Type in the server name.

User Name

Type in the configured user name.

Password

Type in the password.

Confirm Password

Type in the same password again for confirmation.

Port

Type in the port details.

Secure Connection

If selected, the connection becomes secure.

Invalid E-mail ID

Mails sent from the e-mail ids specified in this field are not processed.

Forward Invalid E-mail to Administrator

If selected, the e-mails sent from an invalid e-mail id are forwarded to the Administrator and deleted

Forward Error E-mail to Administrator

If selected, the e-mails which could not be processed due to an error is forwarded to the Administrator.

Administrator E-mail ID

Specify the Administrator e-mail id to receive the invalid and error e-mails.

Action for Unparsed E-mails

Select the action to be performed on the unparsed e-mails from the list: No Action, Delete or Move to Different Folder.

If Move to Different Folder option is selected, the Folder Path field is displayed. Specify the path for the folder where you want the unparsed e-mails to be moved in the Folder Path field.

Run at Source

Specify the source: SUMMIT Server or SUMMIT Proxy

  • SUMMIT Server: It refers to the machine, where SUMMIT Suite is installed. It is also referred as SUMMIT Centralized Server. Select this option to execute the Mailbox operations from the SUMMIT Server.
  • SUMMIT Proxy: It refers to the machine configured at a client location for sending monitored data of the client machines to the SUMMIT Server. Select this option to execute the Mailbox operations from the Proxy Server.

Do Not Process Mails Older than (Days)

Specify the number of days for which old mails have to be processed.

Error Notification

You can configure the users to notify about any errors occurred while parsing e-mails for a mailbox configuration. Search the user in the User Search field and click the  icon.

Restrict E-mail Processing

Select this checkbox to restrict the processing of e-mails if the e-mail id configured in the mailbox is marked under Cc/Bcc.

Active

Indicates the status of the Mailbox configuration.

  • If selected, the Mailbox configuration becomes an available option on the other pages of the application.
  • If not selected, the Mailbox configuration becomes an inactive value. The inactive Mailbox configurations are not displayed in the Mailbox list on the other pages of the application.

SCHEDULER DETAILS

Monitoring Source

Select a Monitoring Source from the list.

Job Frequency

Select time format from the list and specify the Time.

ACTIONS

This section explains all the icons on the ACTIONS panel of the MAILBOX page.

Filters

Click Filters to specify a particular filter criteria to display the configured Mailboxes. On clicking the Filters icon, the FILTERS pop up page is displayed. Select the Tenant and Server Type, and click SUBMIT.

 FILTERS pop-up page

  Figure: FILTERS pop-up page

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Mailboxes as per the selected Server Type value for the selected Tenant.


Figure: MAILBOX page : List of Mailboxes

  • To edit any Mailbox configuration, click the Mailbox Name. Make appropriate changes and click SUBMIT. See

     Screen Shot

     Figure: MAILBOX page: Edit Mailbox Configuration

  • To display the inactive Mailbox configurations, click the Include Inactive check box.

    Note:

    When the configured Mailboxes are displayed under the LIST table, the ADD NEW action is displayed under ACTIONS. Click ADD NEW to configure a new Mailbox.


ERROR LOG

Click ERROR LOG to view the error details. The ERROR LOG pop-up page is displayed.

ERROR LOG pop-up page1
Figure: ERROR LOG pop-up page

NOTIFICATION PARSER

  • Click NOTIFICATION PARSER to view Rule list. NOTIFICATION PARSER  pop up page is displayed.

    NOTIFICATION PARSER pop up page
    Figure:  NOTIFICATION PARSER pop up page
  • Click Rule name to configure NOTIFICATION PARSER. NOTIFICATION PARSER configuration page is displayed. See screen shot. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.

    NOTIFICATION PARSER configuration page
    Figure: NOTIFICATION PARSER configuration page

CREATE NOTIFICATION PARSER

Click CREATE NOTIFICATION PARSER to create NEW NOTIFICATION PARSER. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.

CUSTOM SCHEDULER

Click CUSTOM SCHEDULER to configure CUSTOM SCHEDULER for the Mail Box. CUSTOM SCHEDULER  page is displayed. For more information about the CUSTOM SCHEDULER page, see Configuring Custom Scheduler.

CUSTOM SCHEDULER page
Figure: CUSTOM SCHEDULER page