Configuring Push Notifications

Owned by Former user (Deleted)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
 Administrators
 Basic


A push notification is a notification message that pops up on your computer or mobile. It enables you to opt-in to timely updates about Incidents or Service Requests from the SummitAI Web and Mobile application.

To Configure Push Notifications:

  1. Select Admin > Advanced > Notifications > Push Notification. The PUSH NOTIFICATION page is displayed.
  2. Select the Notification Type, in the left pane.
  3. Under the DETAILS section, specify all the required details and click SUBMIT. For more information about the fields on the PUSH NOTIFICATION page, see Configuring Push Notifications#Field Description.

    Push Notification page to configure Web Notifications
    Figure: Push Notification page to configure Web Notifications

    Push Notification page to configure Mobile Notifications
    Figure: Push Notification page to configure Mobile Notifications

Note:

The Push Notifications work only with HTTPS with DNS Entry. However, it does not work with hosted server IP address. You must have an active internet connection to receive the notification in the browser. Push Notifications do not work in browser private window. The “Secure Origins” must have any of these patterns: (https, *, *), (*, localhost, *). Localhost (*, localhost, *) is only applicable to use Push Notifications functionality locally in the server.

Field Description

The following table describes the fields on the PUSH NOTIFICATION page:

Fields

Description

Title

Specify the heading of the notification.

Logo

Attach the logo that you want to be displayed in the notification. The Custom logo image width and height should be less than 300 pixels and 48 pixels respectively. The supported image formats are .gif, .jpeg, .jpg, .png, .bmp.

Logo Color

Select the color of the logo.