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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions


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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation


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titleAdministrators


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titleBasic


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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel_General

Importing User Details from DB_General

Importing Active Directory User Details_General


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titleInfrastructure


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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes


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titleSSO Configuration

SSO Configuration: OAuth Gen

SSO Configuration : SAML Gen

SSO Configurations: Forms Gen

SSO Configurations: Proxy Gen


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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users


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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location


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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access


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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol (SMTP)

Configuring Web Services

External Web Service Mapping

Proxy View

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow


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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow


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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers


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titleVendors

Adding Vendors

Viewing Vendor List



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titleAdvanced


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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring


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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents


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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

27558067

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications


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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration


Expand
titleProductivity

Configuring Skills Gen

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster Gen


Expand
titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations



Expand
titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License


Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me


Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property



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titleReports and Dashboards

Viewing Reports

Creating New BI Report

Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report


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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts Gen

Scripting



You can configure information to display on the Bulletin Board information about an existing outage or future events. The configured Bulletins are displayed under the BULLETIN BOARD section of the USER DASHBOARD page. The Bulletins are also displayed as Alerts (see: Alerts and Approvals).

To configure Bulletin:

  1. Select Admin > Advanced > Notifications >Bulletin Board.
  2. On the BULLETIN page, Click ADD NEW.
  3. Select the Tenant, type in the text you want to display in the Bulletin Description field and select the date range in which you want to display the message. For more information about the fields on theĀ BULLETIN page see Field Description.
  4. Click SUBMIT. The new Bulletin detail is saved.

    Bulletin page
    Figure: Bulletin page

Anchor
Field Description
Field Description

The following table describes the fields on the BULLETIN page:

Field

Description

DETAILS

Bulletin Description

Specify the text that you want to display on the Bulletin Board.

Bulletin From Date

Select the date for the specified Bulletin to start displaying on the Bulletin Board.

Bulletin To Date

Select the date for the specified Bulletin to start displaying on the Bulletin Board.

Customers

Select one or more customers that you do not want to associate with a Bulletin from Available Customers list and click the Add Selected icon to move to the Restricted Customers list. The Bulletin will not be visible to the customers added under the Restricted Customers list.

Locations

Select one or more locations that you do not want to associate with a Bulletin from Available Locations list and click the Add Selected icon to move to the Restricted Locations list. The Bulletin will be not be visible to the users of the Restricted Locations list.

Active

Indicates the status set for the Bulletin.

  • If selected, the Bulletin becomes an available option on the other pages of the application.
  • If not selected, the Bulletin becomes an inactive value. The inactive Bulletin is not displayed under the Bulletin Board or Bulletin list.

Display as Marquee

You can configure the bulletin to display it as marquee (a scrolling area of text) on the end user dashboard and all the pages of the application under the Quick Action Bar. If the checkbox is selected, you need to specify where the marquee where it has to be displayed.

  • Show in End User Dashboard Only: If selected, the marquee appears only on the End User Dashboard.
  • Show Globally: If selected, the marquee appears on all the pages of the application under the Quick Action Bar.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the BULLETIN page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Bulletins configured in the SummitAI application for the selected Tenant.

  • To edit a Bulletin, click the configured bulletin. Make appropriate changes and click SUBMIT.
  • To display the inactive Bulletins, click the Include Inactive check box.
Note
titleNote:

When the Bulletins are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Bulletin.


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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents