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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions


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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation


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titleAdministrators


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titleBasic


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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel_General

Importing User Details from DB_General

Importing Active Directory User Details_General


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titleInfrastructure


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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes


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titleSSO Configuration

SSO Configuration: OAuth Gen

SSO Configuration : SAML Gen

SSO Configurations: Forms Gen

SSO Configurations: Proxy Gen


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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users


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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location


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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access


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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol (SMTP)

Configuring Web Services

External Web Service Mapping

Proxy View

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow


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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow


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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers


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titleVendors

Adding Vendors

Viewing Vendor List



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titleAdvanced


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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring


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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents


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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications


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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration


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titleProductivity

Configuring Skills Gen

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster Gen


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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations



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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License


Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me


Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property



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titleReports and Dashboards

Viewing Reports

Creating New BI Report

Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report


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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts Gen

Scripting



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Using the Custom Scheduler you can enable or disable a specific job, which is defined to perform certain tasks. You can enable monitoring and execution of tasks without any human intervention at the scheduled date and time. For configuring Custom Scheduler, you need to add or modify the jobs.


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To add a job:

  1. Select Admin > Basic > Infrastructure > Custom Scheduler.
  2. On the CUSTOM SCHEDULER page, click ADD NEW on the ACTIONS panel. Fill in the required details. For more information about the fields on the CUSTOM SCHEDULER page, see 27557987.
  3. Click SUBMIT. New job for the Custom Scheduler is configured.

    CUSTOM SCHEDULER page
    Figure:  CUSTOM SCHEDULER page

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Field Description
Field Description
Field Description

The following table describes the fields on the CUSTOM SCHEDULER page:

Fields

Description

DETAILS

Monitoring Source

Select the monitoring source type.

  • Summit Server: It refers to the machine, where SUMMIT Suite is installed. It is also referred as SUMMIT Centralized Server. Select this option to execute the monitoring operations from the SUMMIT Server.
  • Proxy Server: This is an alternative server. Select this option to execute the monitoring operations from the Proxy Server. Based on the selected option, the Job Options are displayed in the list.

Run at Proxy

If Monitoring Source is selected as Proxy Server, this field is displayed. Lists the Proxy Server names that are configured in the Proxy Agent tool. Select a Proxy Server from which you want to execute the monitoring operations.

Job Name

Type in a job name.

Job Options

Select a job type from the list.

Note: Based on the selected monitoring source type, a set of job options are displayed in this field.

Schedule Type

Select a schedule type from the list.

  • Recurring: If selected, the job is scheduled to repeat at the specified date, time, and frequency.
  • One time: If selected, the job is scheduled to run at the specified date and time, and frequency. The job runs only once.

User ID

Type in the configured Summit Server or Proxy Server User ID using which you want to execute the job. If the User ID is not specified, the job is executed with the system default User ID.

Password

Type in the password of the specified user.

Stop the job if it runs more than

If this option is selected, the selected job comes to a halt after the scheduled time elapses. Even if the job is not completely executed, the job stops. Type in the duration after which the job execution should come to a halt.

FREQUENCY

Occurs

  • If you select Daily, select a value for the Recurs Every list. This indicates the interval at which the job is executed every day. For example, the job can be scheduled to run every 4 hours every day.
  • If you select Weekly, type in a value in the Recurs Every text box and select the days when the job is executed. For example, the job can be scheduled to run every 3 weeks on Sunday.
  • If you select Monthly and select The from the list, indicate which day of the month. For example, the job can be scheduled to run First Sunday of every 2 months. If you select Monthly and select Day from the list, indicate which day of the month. For example, the job can be scheduled to run 5th of  every 2 months.

Daily Frequency

Select a value from the list.

  • Occurs Once At:Select this option to execute the job at the specified time. Select the time from the list.
  • Occurs Every:Select this option to repeat the execution of job at the specified time. Specify the time, Starting At, and Ending At values.

Start Date

Type in the start date for running the job. You can also use the Calendar icon to select an appropriate date.

End Date

If you select End Date, specify the date when the job should stop executing.

No End Date

If you select No End Date, the job continues to execute.

Time Zone

Select a Time Zone from the list.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CUSTOM SCHEDULER page.

Filters

Click the Filters icon to specify a particular filter criteria to display the jobs. On clicking the Filters icon, the FILTERS pop up page is displayed. Specify the filter criteria and click SEARCH.


Figure:  FILTERS pop-up page

The following table describes the fields on the FILTERS page:

Fields

Description

Monitoring Source

Select a monitoring source from the list as Summit Server or Proxy Server. Based on the option selected the other fields are displayed on the FILTERS pop-up page.

Run at Proxy

Select a Proxy Server from the list.

Job Options

Select a job option from the list.

Job Name

Select a job name from the list.


SHOW LIST

Click SHOW LIST to display the LIST table showing all the jobs configured in the SUMMIT application.


Figure:  CUSTOM SCHEDULER page:  List of jobs for Custom Scheduler

  • To edit a job details, click the Job Name. Make appropriate changes and click SUBMIT.

    Note
    titleNote:

    When the jobs are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new job.



HISTORY

Click
HISTORY to view job details, such as Job Name, Job Status, Job Initiator, Message,Duration, and so on. On clicking the HISTORY icon, the JOB HISTORY pop up page is displayed. Specify the filter criteria and click SEARCH button to view job details. The following table describes the fields on the JOB HISTORY page: 


Figure:  JOB HISTORY page

The following table describes the fields on the JOB HISTORY pop-up page:

Fields

Description

DETAILS

Job Name

Select the job name from the list.

From Name

Specify the date range for search criteria. You can also click the Calendar icon to select an appropriate date.

To Date

Specify the date range for search criteria. You can also click the Calendar icon to select an appropriate date.

Job Name

Displays the job name.

Job Status

Displays the status of the job.

Last Run Date

Displays the last date and time on which the job was executed.

Job Initiator

Displays the Job Initiator name.

Message

Displays the message of a job.

Duration

Displays the duration taken to execute the scheduled job.


REFRESH JOBS: 
Click the REFRESH JOBS icon to refresh and display the updated Customer Scheduler list.


 
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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents