Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated the panel macro with the following parameter(s): [bgColor]
Panel
borderColor#72B0DE
bgColor#72B0DE#F0F0F0
Digi accordion
titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

Digi accordion
titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

Digi accordion
expandedtrue
titleAdministrators
Expand
titleBasic
Expand
titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

Expand
titleInfrastructure
Expand
titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

Expand
titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

Expand
titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

Expand
titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

Expand
titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Expand
titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

Expand
titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Expand
titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

Expand
titleVendors

Adding Vendors

Viewing Vendor List

Expand
titleAdvanced
Expand
titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Expand
titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

Expand
titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Expand
titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Expand
titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Expand
titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

Expand
titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me

Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

Digi accordion
titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

Digi accordion
titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting


Scroll export button
scopecurrent
template-idc9a14909-8f27-452d-bca0-164bee1a9265
captionDownload this Page
add-onScroll PDF Exporter

You can configure Core Competencies.

To configure Core Competency:

  1. Select Admin > Advanced > Productivity > Core Competency.
  2. On the CORE COMPETENCY page, type in the name of the Core Competency in the Core Competency text box. Select the Active check box to make Core Competency active.
  3. Click SUBMIT. The new Core Competency is added.

    CORE COMPETENCY page
    Figure: CORE COMPETENCY page

 ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CORE COMPETENCY  page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Core Competencies configured in the SummitAI application.

CORE COMPETENCY page
Figure: CORE COMPETENCY page

  • To edit a Core Competency, click the Core Competency. Make required changes and click SUBMIT.
  • To display the inactive Core Competencies, click the Include Inactive check box.

    Note
    titleNote:

    When the Core Competencies are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Core Competency.

Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
1

| |