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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Expand
titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Expand
titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me

Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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What is GDPR?

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA) to give users more control over their personal data. With Alps release, SummitAI is GDPR-compliant. For more information see,  /wiki/spaces/ALPS/pages/21484748.

To configure GDPR:

  1. Click Admin > Advanced > GDPR > GDPR Configuration. The GDPR CONFIGURATION page is displayed.

    GDPR Configuration page
    Figure: GDPR Configuration page

  2. Under the DETAILS section, GDPR STATUS INFORMATION is provided. Based on whether GDPR is enabled/disabled, the following message is displayed: GDPR is Enabled/Not Enabled on this instance of the Application at hh:mm:ss on yyyy/mm/dd.
  3. If GDPR is disabled, the information about enabling GDPR is displayed on the Enabling GDPR pop-up page, which appears when you click the   icon.  Whereas, if GDPR is enabled, the information about disabling GDPR is displayed on the Disabling GDPR pop-up page, which appears when you click the  icon.

    Enabling GDPR pop-up window
    Figure: Enabling GDPR pop-up window

    Disabling GDPR pop-up window
    Figure: Disabling GDPR pop-up window


Following tabs are displayed on the GDPR CONFIGURATION page:

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titleLOCATION MAPPING

Under the LOCATION MAPPING tab, you can enable GDPR only for a selected Location by specifying the Domain and Location. The following table describes the fields under the LOCATION MAPPING tab:

Field

Description

LOCATION MAPPING

Domain

To enable GDPR for a preferred Location you should select a Domain name from the Domain drop-down list.

Location

If you select the Domain and Location from the Domain and Location drop-down list, GDPR will only be enabled for the selected Location present in the selected Domain. Select a preferred Location name from the Location drop-down list.

Note:
  • If GDPR is enabled and Location is mapped, GDPR is enabled for the users of the mapped Location. If the user is not mapped to any location, GDPR is not applicable.
  • If no Location is mapped and GDPR is enabled, in such a case, GDPR is enabled for all the users of the Application.
  • If GDPR is enabled and only one Location is mapped, and then the Location is made inactive, GDPR is not applicable for users from any Location.

LOCATION MAPPING tab

Figure: LOCATION MAPPING tab

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    titleADMIN MAPPING

    Under the ADMIN MAPPING tab, you can add Administrators so that they can receive notifications when a user accepts or declines the GDPR Consent Form. The following table describes the fields under the ADMIN MAPPING tab:

    Field

    Description

    ADMIN MAPPING

    User

    Under the ADMIN MAPPING tab, you can map users as Administrators for GDPR. In the text area of the User field, type in the name, e-mail, or contact number of the user you want to map as the Administrator for GDPR. Then, click ADD.

    Note: You can also click the  icon to search users. On clicking the  icon, the Select User pop-page is displayed. Type in the name, e-mail, or contact number of the user, and click OK. Then, click ADD.

    ADMIN MAPPING tab

    Figure: ADMIN MAPPING tab

    Select User pop-up window

    Figure: Select User pop-up window

    Note
    titleNote:

    After GDPR is enabled, you need to configure at least one user as an Administrator under the ADMIN MAPPING tab.

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    titleMESSAGES

    Under the MESSAGES tab, the Administrators can select and edit the GDPR related messages, such as GDPR Acceptance Message, Confirm GDPR Acceptance Message, etc. The following table describes the fields under thee MESSAGES tab:

    Field

    Description

    MESSAGES

    Pop-up

    Under the MESSAGES tab, the Administrators can select any pop-up message (GDPR Acceptance, GDPR Re-acceptance, Enabling/Disabling GDPR) related to GDPR and edit the Title and content of the selected Message.

    Note: While editing the message displayed on the GDPR Re-acceptance pop-up window, if you remove the ##DeclinedOn## keyword, the last date and time when GDPR was declined, is not displayed.

    MESSAGES Tab

    Figure: MESSAGES Tab

    List of GDPR related messages that can be edited

    Figure: List of GDPR related messages that can be edited

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