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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

Expand
titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

Expand
titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Expand
titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Expand
titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
Expand
titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Expand
titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

Expand
titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Expand
titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Expand
titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

Expand
titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me

Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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You can import configurations from the default configuration templates provided in the application and create user specific configuration templates as per the requirement. You can also import default configuration templates available for a specific Asset Category or Service Catalog to create your own templates so that you do not have to use Form Builder to create templates manually.

To Import the Configurations by Template:

  1. Select Admin > Basic > Infrastructure > Export/Import > Import Configurations by Template. The IMPORT CONFIGURATIONS BY TEMPLATE page is displayed.

    IMPORT CONFIGURATIONS BY TEMPLATE page
    Figure: IMPORT CONFIGURATIONS BY TEMPLATE page

  2. Select the template in the Vertical drop-down list, the Template drop-down list, the Module , and then click SEARCH. The configurations based on the selection are displayed.

    IMPORT CONFIGURATIONS BY TEMPLATE page
    Figure: IMPORT CONFIGURATIONS BY TEMPLATE page

  3. Specify the criteria in the following section to view a particular set of Asset Category or Service Catalog templates, and then click SEARCH. For more information about specifying the search criteria, see Asset Category and Service Catalog.

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    titleAsset Category

    Import Configuration - Asset Category page
    Figure: Import Configuration - Asset Category page

    Field Description

    The following table describes the fields on the Import Configuration page, when Asset Management is selected in the Module drop-down list.

     

    Description

    ASSET CATEGORY

    Asset Type

    Select the Asset Type from the drop-down list.

    Asset Tracking Type

    Select the Asset Tracking Type from the drop-down list.


    Click any catalog to preview the configuration template.


    ASSET CATEGORY PREVIEW pop-up page
    Figure: ASSET CATEGORY PREVIEW pop-up page

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    titleService Catalog

    Import Configuration - Service Catalog page
    Figure: Import Configuration - Service Catalog page

    Field Description

    The following table describes the fields on the Import Configuration page, when Service Catalog is selected in the Module drop-down list.

    Field

    Description

    SERVICE CATALOG

    Category

    Select the Category from the drop-down list.


    Click any catalog to preview the configuration template.

    SERVICE CATALOG PREVIEW pop-up page
    Figure: SERVICE CATALOG PREVIEW pop-up page

  4. If required, clear the configurations that you want to exclude from your template, and then click SAVE to save the template. If you want to save and apply the template to a specific Tenant, click APPLY.
    • If you click SAVE, the SAVE TEMPLATE AS pop-up page is displayed. Specify the Template Name and click SUBMIT

      SAVE TEMPLATE AS pop-up page
      Figure: SAVE TEMPLATE AS pop-up page

    • If you click APPLY, the SAVE TEMPLATE AS pop-up page is displayed. Specify the Template Name, select the Tenant, and then click SUBMIT.

      SAVE TEMPLATE AS pop-up page
      Figure: SAVE TEMPLATE AS pop-up page

  5. The configured template is displayed in the Template drop-down list.

ACTIONS

This section explains the icons displayed on the ACTIONS panel of the IMPORT CONFIGURATION page.

  • ADD TENANT: Click ADD TENANT to create a new Tenant and configure the modules in it. For more information about adding a Tenant, see Configuring Tenant
  • CONFIGURE ANALYST: Click CONFIGURE ANALYST to configure a new Analyst. For more information about configuring an Analyst, see Configuring Analysts.
  • CONFIGURE WORKGROUP: Click CONFIGURE WORKGROUP to configure a new Workgroup. For more information about configuring a Workgroup, see Configuring Workgroups Gen.
  • CONFIGURE LOG INCIDENT PAGE: Click CONFIGURE LOG INCIDENT PAGE to configure the fields on the LOG INCIDENT PAGE CONFIGURATION page. For more information about configuring the fields on the LOG INCIDENT PAGE CONFIGURATION page, see Configuring Log Incident Page.


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