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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions


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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation


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titleAdministrators


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titleBasic


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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel_General

Importing User Details from DB_General

Importing Active Directory User Details_General


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titleInfrastructure


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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes


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titleSSO Configuration

SSO Configuration: OAuth Gen

SSO Configuration : SAML Gen

SSO Configurations: Forms Gen

SSO Configurations: Proxy Gen


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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users


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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location


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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access


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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol (SMTP)

Configuring Web Services

External Web Service Mapping

Proxy View

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow


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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow


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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers


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titleVendors

Adding Vendors

Viewing Vendor List



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titleAdvanced


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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring


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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents


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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications


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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration


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titleProductivity

Configuring Skills Gen

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster Gen


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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations



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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License


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titleGDPR

GDPR

Configuring GDPR

Guide Me


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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property



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titleReports and Dashboards

Viewing Reports

Creating New BI Report

Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report


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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts Gen

Scripting


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You can configure to enable a user to switch or sign in as another user.


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To give access for switching to another User:

  1. Select Admin > Basic > Users > Switch User List. The SWITCH USER LIST page is displayed.

    SWITCH USER LIST page
    Figure: SWITCH USER LIST page

  2. On the ACTIONS panel of the SWITCH USER LIST page, click ADD NEW. The is SWITCH USER page displayed.

    SWITCH USER page
    Figure: SWITCH USER page

  3. On the SWITCH USER page, specify all the required information. To know more about the fields available on the SWITCH USER page, see Field Description section below.

    Note
    titleNote:

    Make sure that you have selected at least one Customer, Location, or Individual.


  4. Click SUBMIT. After the successful submission, sign out and sign in again to view the changes.

Field Description

The following table describes the fields on the USER LIST page:

Field

Description

LIST

User

Type in and select the User to provide switch user access.

Customer

Select the customer(s) from the list of customers associated with the selected user. The User can switch or sign in as any active User belongs to the selected customer.

Location

Select the location(s) from the list of locations mapped with the user domain. The user can switch or sign in as any active User belongs to the selected location.

Switch To User

Type in and select the User(s) mapped with the user domain. The  impersonating User can switch or sign in as the User selected in the Switch To User field. After selection, the selected Switch To User gets added in the Selected Switch To Users field.

Active

If this check box is selected, the User can switch or sign in as the selections done on this page.

Notify Users

If this check box is selected, both the Users (impersonating and impersonated) receive e-mail notifications when one User switches to another.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SWITCH USER page.

SHOW LIST

Click SHOW LIST to view the list of users allowed to switch or sign in as another user.


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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents