Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated the digi-accordion macro with the following parameter(s): []
Panel
borderColor#72B0DE
bgColor#72B0DE#F0F0F0
Digi accordionexpand
titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

Digi accordionexpand
titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

Digi accordion
expandedtrue
digi-accordion
Expand
titleAdministrators
Expand
titleBasic
Expand
titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

Expand
titleInfrastructure
Expand
titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

Expand
titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: OAuthForms

SSO Configuration : SAML

SSO ConfigurationsConfiguration: FormsOAuth

SSO Configurations: Proxy

Expand
titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

Expand
titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

Expand
titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Expand
titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring DomainDashboards

Configuring DashboardsDomain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

Expand
titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Expand
titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

Expand
titleVendors

Adding Vendors

Viewing Vendor List

Expand
titleAdvanced
Expand
titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Expand
titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

Expand
titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Expand
titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Expand
titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Expand
titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

Expand
titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

Expand
titleGDPR

GDPR

Configuring GDPR

Guide Me

Expand
titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

Expand
titleReports and Dashboards

Viewing Reports

Creating New BI ReportReports_Gen

Creating New Dashboards

Creating New BI DashboardAdvanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

Digi accordionexpand
titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting

Scroll export button
scopecurrent
template-idc9a14909-8f27-452d-bca0-164bee1a9265
captionDownload this Page
add-onScroll PDF Exporter

You can select the menus and submenus to which Users can have view/ edit access. The administrator can select the required menu access to the particular Role Template. Only the selected Menus are displayed to the users assigned to that Role Template. The access to users is based on the Domain and Role Template to which they are assigned.

To add a Role Template:

  1. Select Admin> Basic > Users > Role Template.
  2. Click the ADD MENU CONFIGURATION icon on the ACTIONS panel to create a new Role Template, and add the Menu Configuration for the new Role Template.
  3. On the ROLE TEMPLATE - MENU CONFIGURATION page, select the Module and type in details for the new Role Template name.
  4. Select a home page from the Landing Page list and click the Refresh icon. If you select the Active check box, the Role Template becomes available to be assigned to Users.
  5. Select the menus, submenus and the Edit, View check boxes to provide the required access.

    MENU CONFIGURATION page
    Figure: ROLE TEMPLATE - MENU CONFIGURATION page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATE - MENU CONFIGURATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Templates.

 List of Role Templates
Figure:  ROLE TEMPLATES page: List of Role Templates

  • To select a domain, click Filters and select the domain from the drop-down list.
  • To display the inactive Templates, click the Include Inactive check box.
  • To edit a Template, click the configured Template Name. Make appropriate changes, and click SUBMIT.
  • Click ADD MENU CONFIGURATION to configure menus and submenus for the Role Template. For more information about configuring menu details for Role Templates, Role Template Menu Configuration_GM.
  • Click ADD OTHER CONFIGURATION to add other configuration details for the Role Template. For more information about configuring other details for Role Templates, see Role Template Other Configuration.
     

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATE page.

Expand
titleFILTERS

Click Filters to search a specific user for the role template. Click SUBMIT to get the search results.

FILTERS pop-up page
Figure: FILTERS pop-up page

Expand
titleUSERS - ROLE TEMPLATE

Click USERS - ROLE TEMPLATE to view the users who are mapped to the specific Role Template. See Screen Shot.

ROLE TEMPLATE page
Figure: ROLE TEMPLATE page


USER TEMPLATE MAPPING

Click USER TEMPLATE MAPPING to view the mapped role templates for all the users. The USER TEMPLATE MAPPING page is displayed. 

You can view the Role Templates for each User. To view the Role Template for a User, select By User from the drop-down list in the Role Template column.

User wise
Figure: USER TEMPLATE MAPPING: User wise

To view the Users for each Role Template in the LIST table, select By Role Template from the drop-down list.

Role Template wise
Figure: USER TEMPLATE MAPPING: Role Template wise


ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the USER TEMPLATE MAPPING page.

Filters

Click Filters to specify filter criteria to search specific role templates or users. Click SUBMIT to get the search results.


Figure: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the details on the USER TEMPLATE MAPPING page to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records on the USER TEMPLATE MAPPING page to a Microsoft Excel sheet. 

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the role template details displayed on the current page to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the role template details to a Microsoft Excel sheet.

References


Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents1

| |