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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

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titleGDPR

GDPR

Configuring GDPR

Guide Me

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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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Using Report Builder, you can write a query using the Query Builder or select the required columns in the report and generate reports based on your requirements.

To generate a report:

  1. Select Admin > Basic > Infrastructure > Report Builder.
  2. On the REPORT BUILDER page, click ADD NEW on the ACTIONS panel.
  3. Under the Details section, fill in the required details and click NEXT. For more information about the fields on the REPORT BUILDER page, see Field Description.


    Figure: REPORT BUILDER page: Details page

  4. Under the Designer tab, you can select the Use Query Editor check box to write the query in the SQL Query text box. The Use Graph option is not available for the Tabular Report type.
  5. Or, select the column you want to be displayed in the report from the Select Columns section. If you select the Filters check box, the selected column becomes a filter/search criteria in your report. Similarly, you can select fields that can be used for sorting by selecting the Sort check box.
  6. The selected columns are displayed in the Column Re-Order & Grouping section. You can also change their sequence by moving them up and down.
  7. The columns that you select for filter are displayed under the Filters section. Similarly, the columns that you select for sorting are displayed under the Sort Columns section. You can choose their sorting order by moving them up and down.
  8. Once you have selected the columns for the report, the filter options and the sort options, click VALIDATE QUERY. It will automatically generate a query based on your selections in the SQL Query text box.
  9. Click Preview to view the preview of the report.


    Figure: CUSTOM REPORT BUILDER page: Designer tab

  10. Under the Preview tab, select the required filter options on the FILTERS pop-up page and click SUBMIT (see, Filters). The preview of the report is displayed based on the filter criteria.


    Figure: CUSTOM REPORT BUILDER page: Preview tab

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Field Description
Field Description
Field Description

The following table describes the fields on the CUSTOM REPORT BUILDER page:

Field

Description

Details

Tenant

Lists all the configured Tenants. Select a Tenant from the list.

Module Name

Lists all the configured modules for the selected Tenant. Select a module from the list.

Report Type

Select the report type from the list Tabular Report or List Report.

Report Name

Type in a name for the report.

Access Type

Select the access type from the list.

  • Private: Select this option to make the report available only to the selected user(s). If selected, User field is displayed to select the user(s).
  • Public: Select this option to display the report to all the users in the Custom Report list.

Active

Indicates the status of the report.

  • If selected, the report becomes active.
  • If cleared, the report becomes inactive.

Designer

Use Graph

Select this option to create a graphical report.
Note: This option is available only for the List Report type.

Use Query Editor

Select this option to type the query string directly in the SQL Query text box.

Select Columns

Select the columns you want to be displayed in the report.

Column Re-Order Grouping

Displays the columns you have selected to be displayed in the report. You can also change their sequence by moving them up and down.

Sort Columns

Displays the columns you have selected for sorting. You can also change their sequence by moving them up and down.

Filters

Displays the columns you have selected for filter.

SQL Query

Displays the SQL query based on your selection.

Preview

Displays the preview of the report.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REPORT BUILDER page.

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Filters
Filters
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titleFilters

Click the Filters icon to specify a particular filter criteria to display the custom reports. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Tenant, Module Name, and Report Type. Click SUBMIT.

FILTERS pop-up page
Figure: FILTERS pop-up page

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titleSHOW LIST

Click SHOW LIST to display the LIST table showing all the custom reports for the selected Tenant.


Figure: CUSTOM REPORT BUILDER page: List of reports

  • To edit a report, click the Report Name. Make appropriate changes and click SUBMIT.
  • To display the inactive reports, click the Include Inactive check box.


Note
titleNote:

When the reports are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new custom report.

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titleEXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the data to a Microsoft excel sheet. This icon is available only on the Preview tab.


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