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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

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titleEscalations

Configuring Auto Escalations

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titleLicense

License Usage

License Acceptance

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titleGDPR

GDPR

Configuring GDPR

Guide Me

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titlePassword Management

Password Management

Configuring Administrator

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting

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What is the Scripting?

With the Scripting functionality in the SummitAI application, Administrators can now write their own Java Script and CSS codes to customize the fields present on the pages consisting of the SCRIPTING icon Scripting Icon on their respective ACTIONS panel.

Note
titleNote:

To enable the SCRIPTING functionality in the SummitAI application, you should enable the Enable Scripting check box, which is present under the SCRIPTING section, on the ROLE TEMPLATE - OTHER CONFIGURATION page.

SCRIPTING - PAGE NAME (TENANT) page

SCRIPTING - PAGE NAME (TENANT) page
Figure: SCRIPTING - PAGE NAME (TENANT) page

When you click on the SCRIPTING icon Scripting Icon present on the ACTIONS panel, you are redirected to the SCRIPTING - PAGE NAME (TENANT) page where you can write your own Java Script and CSS codes to customize the fields present on the page. For more information about the fields present on the SCRIPTING - PAGE NAME (TENANT) page, see the Field Description table given below:

Field Description

The fields present on the SCRIPTING - PAGE NAME (TENANT) page are explained in the table given below:

Field

Description

CONTROL

Drop-down list

Under the CONTROL section, a drop-down list, consisting of controls (having IDs and text) that can be customized, are present. Select a preferred Control, for which you want to write the scripts for, from the drop-down list.

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titleSee Screen Shot

CONTROL drop-down list
Figure: CONTROL drop-down list

PROPERTIES

Below the drop-down list are two tabs: PROPERTIES and EVENTS.

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Figure: SCRIPTING - PAGE NAME (TENANT) page: PROPERTIES and EVENTS tabs

Under the PROPERTIES tab there are two fields:

  • Control ID - The Control ID is the ID of the control selected from the CONTROL drop-down list.
  • Associated Control ID - The Associated Control ID is the ID of the secondary controls associated with the primary control. For example, in the Description field of the NEW INCIDENT page, the Description field is the primary control and the text area associated with the Description field is the associated control.

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    Figure: PROPERTIES tab: Control ID and Associated Control ID

EVENTS

Under the EVENTS tab, you can write the Java Script for the Events of the selected Control.

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EVENTS tab
Figure: EVENTS tab

DESCRIPTION

Double-click on the fields present in the PROPERTIES and EVENTS tabs to view the description under the DESCRIPTION section.

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DESCRIPTION
Figure: DESCRIPTION

Active

If this check box is selected, the current scripting becomes active for the selected Tenant and is applied to the page.

AREA FOR ADDING SCRIPTS

JS

You can add or write your own Java Script (JS) codes, under the text area provided below the JS section.

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titleSee Screen Shot

JS tab
Figure: JS tab

Note
titleNote:
  • The data specified between the hash tags (#), for example, #url#, are called user inputs, in which the sensitive information is passed. Any sensitive information that is passed to the API is mentioned inside the user inputs (#).
  • When you click SUBMIT,andif the script contains data within the user inputs(#), a popup containing fields, for which inputs are required from the user, is displayed. So, the user needs to provide the values and click SUBMIT.

CSS

You can add or write your own CSS codes, under the text area provided below the CSS section.

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titleSee Screen Shot

CSS tab
Figure: CSS tab

Version

Each time you make customizations on the selected page and submit the changes, it is saved as a different version in the SummitAI application. You can select a preferred version based on your requirement from the Version drop-down list and click OK. You can modify an already existing version, and then save it as a new version.

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titleSee Screen Shot

Version drop-down list
Figure: Version drop-down list

Quick Help icon Quick Help icon

The Quick Help icon Quick Help icon displays information related to the actions that can be performed on the SCRIPTING page. For example, if you want to perform the following action: How to invoke Web Service? The CODE SNIPPET is provided in the QUICK HELP pop-up.


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titleUse Case

An example to explain the use of the Scripting functionality is given below:

Scenario

Consider that you want to write a Java Script (JS) to change the name of the Description field present on the NEW INCIDENT page.

Steps

To write a Java Script (JS) to change the name of the Description field present on the NEW INCIDENT page, perform the steps given below:

  1. Click Incident > User > New Incident. The NEW INCIDENT page is displayed.

    NEW INCIDENT page
    Figure: NEW INCIDENT page

  2. On the NEW INCIDENT page, select a preferred Tenant.


    Figure: NEW INCIDENT page: Tenant Selection

  3. On the ACTIONS panel of the NEW INCIDENT page, click SCRIPTING. You are redirected to the SCRIPTING - NEW INCIDENT (INFORMATION TECHNOLOGY) page.

    SCRIPTING - NEW INCIDENT (INFORMATION TECHNOLOGY) page
    Figure: SCRIPTING - NEW INCIDENT (INFORMATION TECHNOLOGY) page

  4. On the SCRIPTING - NEW INCIDENT (INFORMATION TECHNOLOGY) page, under the CONTROL drop-down list, select Description.
  5. You can now see the Control ID and Associated Control ID of the Description field in the PROPERTIES tab.
  6. Under the PROPERTIES tab, in the text area of the Label Text field, edit the name of the Description field. In this example, the field name is changed from Description to Details_Test.

    PROPERTIES tab
    Figure: PROPERTIES tab

    Note
    titleNote:

    If you want to configure events for the Description field you can click on the Events tab and select the preferred events.

  7. In the text area provided under the JS (Java Script) tab, write or add your Java Script.
  8. Select the Active check box, if the Active check box is not already selected.
  9. Click SUBMIT.
  10. Now, navigate to the NEW INCIDENT page and check whether the changes are applied and visible on the NEW INCIDENT page.
  11. You have successfully changed the name of the Description field present on the NEW INCIDENT page.
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