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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

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titleGDPR

GDPR

Configuring GDPR

Guide Me

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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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On the SECURITY QUESTION MAPPING page, you can configure the settings for the security questions. You can also configure the security questions to specific platforms such as Web Portal, and Mobile Application.

To map Security Questions:

  1. Select Admin > Advanced > Password Management > Security Question Mapping.
  2. On the SECURITY QUESTION MAPPING page, specify the required details. For more information about the fields on the SECURITY QUESTION MAPPING page, see Field Description.
  3. Click SUBMIT.

    SECURITY QUESTION MAPPING page
    Figure: SECURITY QUESTION MAPPING page

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Field Description
Field Description
Field Description

The following table describes the fields on the SECURITY QUESTION MAPPING page.

Fields

Description

WEB PORTAL

Inform

Select the corresponding button to send the reset password to the selected user.

  • Manager: If selected, the newly created password is sent to User's manager after resetting password. Incase of unlocking the account, the User can unlock the account and the manager receives a notification e-mail.
  • Self: If selected, the User is allowed to enter the new password during resetting password. Incase of unlocking the account, the User can unlock the account.

Inform By

Select the medium through which the password is sent.

  • E-mail: Select the option to e-mail the password.
  • Short Service Message(SMS): Select the option to send sms to the specified mobile number.

Enable CAPTCHA

Select the check box to enable CAPTCHA.

No of Questions to Display

Specify the number of questions to display for resetting password.

Enable OTP

If selected, User can reset password and unlock account with One Time Password as a mode of verification.

OTP Expiry

Specify the duration of OTP expiry in minutes.

Active

Indicates the status of the Security Question Mapping configuration for Web Portal:

  • If selected the Security Question Mapping configuration for Web Portal is active.
  • If cleared, the Security Question Mapping configuration for Web Portal is inactive.

MOBILE APP

Inform

Select the corresponding button to send the reset password to the selected user:

  • Manager : Select the option to send the reset password to user's manager.
  • Self: Select the option to send the reset password to user.

Inform By

Select the medium through which the password is sent:

  • E-mail : Select the option to e-mail the password.
  • Short Service Message(SMS): Select the option to send sms to the specified mobile number.

Enable CAPTCHA

Select the check box to enable CAPTCHA.

No of Questions to Display

Specify the number of questions to display for resetting password.

Active

Indicates the status of the Security Question Mapping configuration for Mobile App:

  • If selected the Security Question Mapping configuration for Mobile App is active.
  • If cleared, the Security Question Mapping configuration for Mobile App is inactive.

WRONG ATTEMPTS

No of Allowed Wrong Attempts

Specify the number of wrong password attempts allowed for user.

Lock Period

Specify the account lock period in hours.

Inform

Select the corresponding button to inform about the wrong attempt  to the selected user:

  • Manager : Select the option to inform user's manager.
  • Self: Select the option to inform user.

Inform By

Select the medium through which the information has to be sent:

  • E-mail : Select the option to e-mail the information.
  • Short Service Message (SMS): Select the option to send sms to the specified mobile number.

SELECT QUESTION

SL No

Displays the serial number of the question.

Questions

Displays the configured security questions.

Check box

Select the check box corresponding to the security question to associate with the configured Mapping Security Questions.

OTHER CONFIGURATION

Enable E-mail Acknowledgement for User

Select the check box to receive e-mail acknowledgment.

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