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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions


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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators


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titleBasic


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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel_General

Importing User Details from DB_General

Importing Active Directory User Details_General


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titleInfrastructure


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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes


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titleSSO Configuration

SSO Configuration: OAuth Gen

SSO Configuration : SAML Gen

SSO Configurations: Forms Gen

SSO Configurations: Proxy Gen


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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users


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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location


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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access


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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol (SMTP)

Configuring Web Services

External Web Service Mapping

Proxy View

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow


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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow


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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers


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titleVendors

Adding Vendors

Viewing Vendor List



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titleAdvanced


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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring


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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents


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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications


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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration


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titleProductivity

Configuring Skills Gen

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations



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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License


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titleGDPR

GDPR

Configuring GDPR

Guide Me


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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property



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titleReports and Dashboards

Viewing Reports

Creating New BI Report

Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report


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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts Gen

Scripting



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You can view the Shift Roster for a month or for selected dates. You can see which team members of a Workgroup are in which Shift and the total number of hours a team member is working on a particular Shift.

To view Roster:

  1. Select Admin > Advanced > Productivity > Shift Management.
  2. On the SHIFT MANAGEMENT page, click ROSTER on the ACTIONS panel.
  3. On the SHIFT ROSTER page, select the Tenant, Workgroup, Period, and Shift. For more information about fields and icons on the SHIFT ROSTER page, see Field Description.

    SHIFT ROSTER page
    Figure: SHIFT ROSTER page
  4. Click SEARCH. A table listing team members, the Shift allocated to the team members, and the total number of working hours is displayed.

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Field Description
Field Description
Field Description

The following table describes the fields on the SHIFT ROSTER page:

Field

Description

DETAILS

Workgroup

Lists the configured Workgroups/Sub Workgroups. Select a Workgroups/Sub Workgroups

from the list to view the Shift Roster.

Period

Select period from the list to view the Shift Roster.

  • Custom: Select this option to select custom dates to view the Shift Roster. The fields to select the custom start and end dates id displayed if you select this option (as shown in the above screen shot).
  • This Month: Select this option to view the Shift Roster for the current month.

Shift

Select the Shift from the drop-down list to view the Shift Roster.

  • All: Select All to view the Shift Roster for all shifts.
  • On Call: Select On call to view the Shift Roster for On Call shifts.
  • Others: Select Others to view the Shift Roster for shifts except the On Call shifts.

Table Fields

Team Member

Displays a list of all the team members for the selected Workgroup.

Total Hours

Displays the total number of working hours based on the dates selected for the Analyst.

Date Columns

The number for date columns will vary based on the dates/month selected. The column is highlighted with the selected Shift Color Code and the Shift Number.

Shift List

Displays all the configured Shifts (Shift Color Code and the Shift Number).

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SHIFT ROSTER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Shift Masters for the selected Tenant.


Figure: SHIFT MANAGEMENT page: List of shifts

  • To edit a Shift Master, click the configured Shift Name. Make appropriate changes and click SUBMIT.
  • To display the inactive Shift Masters, click the Include Inactive check box.

Note
titleNote:

When the configured Shift Masters are displayed under the LIST table, the ADD NEW, ALLOCATE, and ROSTER actions are displayed on the ACTIONS panel.

  • Click ADD NEW to configure a new Shift Master. For information about configuring Shifts, see Configuring Shifts.
  • Click ALLOCATE to allocate period and Workgroup to a Shift. For information about allocating Shifts, see Allocating Shifts.
  • Click ROSTER to view Shift Rosters as described in this topic.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the record displayed on this page to a Microsoft Excel sheet.

PRINT

Click PRINT to print the record displayed on this page.


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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents