Title: Average Response and Resolution Report IM  
Owner: manikandan.subbiah (Unlicensed)
Creator: manikandan.subbiah (Unlicensed) Jan 10, 2019
Last Changed by: Mayuresh Balaji Kamble Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/iiZIAQ
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Alps (1)
    Page: View Reports
Labels
Time Editor  
Apr 23, 2024 15:55 Mayuresh Balaji Kamble View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 15:31 Shilpa K View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 14:19 Shilpa K View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 12:40 Shilpa K View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 10:00 Shilpa K  
Scroll Exporter macro migration
Outgoing Links
Production (4)     Page: Service Management
    Page: SUMMIT Release Notes
    Page: Other Documents
    Page: Installation Guide
Alps (76)     Page: Logging Incidents_IM
    Page: Configuring SLA Matrix By CI IM
    Page: Remote Desktop Sharing
    Page: Configuring Resolution Codes IM
    Page: Administrators IM
    Page: Configuring Workgroup SLA Window_IM
    Page: Configuring Incident Evaluator_IM
    Page: Remote Desktop IM
    Page: Configuring Urgency_IM
    Page: Configuring Feedback
    Page: Incident Management
    Page: Configuring Incident E-mail Notifications
    Page: Customer Satisfaction Survey (CSAT)_IM
    Page: CSAT Survey
    Page: SLA, OLA, and UC IM
    Page: Configuring Closure Codes IM
    Page: Parent and Child Incidents IM
    Page: Configuring Priority Matrix IM
    Page: Incident Vs Problem_IM
    Page: Configuring End User Incident Details Page
    Page: Configuring TFS Profile Mapping_IM
    Page: Work Orders
    Page: Managing My Incidents
    Page: Configuring SLA Service Windows IM
    Page: Configuring Checklist IM
    Page: View Reports
    Page: Creating Work Orders_IM
    Page: Configuring Priority_IM
    Page: Audit Log
    Page: Analyst Dashboard_IM
    Page: End User Dashboard_IM
    Page: Sending E-mails
    Page: Configuring Classification IM
    Page: Monitoring SLA_IM
    Page: Parent and Child Relationship IM
    Page: Configuring Work Item Fields_IM
    Page: Configuring Rules IM
    Page: Configuring Information Ticker
    Page: Configuring ETR E-mail Notifications
    Page: Viewing Updating My Incidents_IM
    Page: Configuring Cost_IM
    Page: Incident Status_IM
    Page: Work Orders IM
    Page: Configuring Incident Management Module
    Page: TFS-SUMMIT Integration_IM
    Page: End Users_IM
    Page: Viewing My Incidents List_IM
    Page: Configuring Custom Fields for Incident Management
    Page: Configuring Major Incidents
    Page: Major Incidents_IM
    Page: Configuring Impact IM
    Page: Viewing and Updating My Workgroup Incidents
    Page: Audit Flow_IM
    Page: Auto Complete Assistance_IM
    Page: Configuring Log Incident Page
    Page: Configuring Category Incident Management
    Page: Average Response and Resolution Report IM
    Page: Mapping Field Values_IM
    Page: Configuring SLA Matrix IM
    Page: Logging Incident for an Asset_IM
    Page: Configuring Voice Call Notifications_IM
    Page: Feedback Moderation
    Page: Response Time Vs. Resolution Time IM
    Page: Configuring SMS Notification_IM
    Page: Viewing and Updating Work Orders
    Page: Configuring Auto Work Orders
    Page: Chatting with Analysts_IM
    Page: Configuring Mapping Profile_IM
    Page: Logging Incidents for Users
    Page: Configuring Pending Reasons
    Page: Configuring User Types_IM
    Page: Configuring TFS Project_IM
    Page: First Call Resolution (FCR)_IM
    Page: Templates and Rules IM
    Page: Mapping Standard Operational Procedures_IM
    Page: Viewing and Updating Incident Details