Create an SR with Service Catalog
- Chilukuri Srinivasa Reddy
- Shilpa K (Deactivated)
- Mayuresh Balaji Kamble (Unlicensed)
Owned by Chilukuri Srinivasa Reddy
You can create an SR with the Service Catalog using the following API Request.Â
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
---|---|
SR_LogServiceCatalog | POST |
Sample Request
{ "ServiceName": "SR_LogServiceCatalog", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0, "TokenID": "" }, "objSRServiceTicket": { "ServiceCatalogID": 1031, "LogSRForUserMode": false, "ServiceCategoryID": 1, "DelegationMode": false, "WorkGroupID": 17, "DelegateeUserID": 0, "Org_ID": "1", "strCustomAttributes": [ { "Attribute_Type": "TextArea", "Attribute_Value": "Test forServiceCatalog", "Attribute_ID": 1085, "Attribute_Name": "Address" } ], "strMvCustomAttributes": [ { "RowID": "1", "Attribute_Value": 18, "AttributeType": "TEXTBOX", "Attribute_ID": "1075", "Attribute_Name": "Age", "Attribute_Text": 18 } ], "ServiceCategoryName": "Desktop", "ServiceCatalogName": "NoApproval", "JustificationRemarks": "remarks", "NoOfApprovals": 2, "Approver1Name": "Jyothi", "Approver1": "WorkgroupOwnerApproval", "Approver1Id": "9", "Approver2Name": "Megha", "Approver2": "TechnicianSelectable", "Approver2Id": "6", "SupportFunction": "ITTec" } } }
Request Parameters
Parameter Name | Type | Description | Mandatory |
---|---|---|---|
SupportFunction | STRING | The value is Instance Code. For Example: IT Tec. | TRUE |
ServiceCatalogIDÂ | NUMBER | Unique Identification number of the Service Catalog.Â
| TRUE |
ServiceCategoryIDÂ | NUMBER | Unique Identification number of the Service Category. | TRUE |
WorkGroupIDÂ | NUMBER | Unique Identification number of the Workgroup. | TRUE |
Org_ID | STRING | Unique Identification number of an organization. | TRUE |
NoOfApprovals | NUMBER | Based on NoOfApprovals count user needs to provide approver details. | TRUE |
Sample Response
{ "Errors": "", "Message": null, "Output": "", "TokenID": "", "OrgID": 0, "OutputObject": { "CatalogD etails": { "Message":"Successfully saved the service request. Service Request ID: SR2512", "SRId": "2512", "UploadControlUID": [] } } }
Status and Error Codes
For more information, see Status and Error Messages.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ