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 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP1 HF04 << Denali SP1 HF05 << Denali SP1 HF06 << Denali SP1 HF07 << Denali SP1 HF08<< DENALI SP1 HF09 << DENALI SP1 HF10

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade 

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What's New?

SummitAI Service Management

DN Tables Related Changes

Few changes related to tables are made. These changes capture some additional data, which are useful for more accurate calculations and improving the reporting functionalities.

Service Management DN Tables 

Module: Service Request Management

New Column Added

New columns are added to the following DN tables.

Table Name

Newly Added Column Name

Column Type

Description

Relations

SR_RPT_DN_ServiceTicketMaster

[FollowUp Call Counter]

numeric (18,0) NULL

This column will contain numeric value and indicate that how many times a service request is followed up.

N/A

SR_RPT_DN_Workgroup_Bounce_Detail

[No Of Bounce]

Numeric (18,0) NULL

This column will contain numeric value and indicate that how many times the workgroup is changed for a specific service request.

N/A

SummitAI Asset Management

Linux Discovery Agent Version 1.5

Overview

SummitAI has extended its discovery agent utility program support to Bash shell on the new Linux Discovery Agent version 1.5.

About Bash Shell

Bash is an acronym for ‘Bourne-Again SHell’ that is the default shell on many Linux distributions today. Brian Fox introduced the Bash shell in 1989. Bash shell offers practical improvements over K-shell and C-shell for programming and interactive use. Bash shell complies with the standards specified as part of IEEE POSIX.

Benefits

Following are the key benefits of Bash shell:

  1. Enables command-line editing
  2. Better Job Control
  3. Unlimited size command history
  4. Shell Functions and Aliases
  5. Unlimited size Indexed arrays
  6. Integer arithmetic in any base from two to sixty-four
  7. Scripts are easily readable in BASH in comparison to Korn Shell


Improvements

Security Considerations

Note:

Additional security controls are incorporated to Forgot Password functionality in Software as a Service (SaaS) model.


Limitation

All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again. 

For more information, see Configuring Auto Create Problem Records.

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