Feedback Moderation

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

The Feedback Moderator (see: Configuring Feedback) can view the Feedback ratings provided by the End Users. The Analysts then request the End Users to re-submit the feedback rating. 

To request Feedback re-submission:

  1. Click Incident > User > Feedback Moderation. The FEEDBACK MODERATION page is displayed.

    FEEDBACK MODERATION page

    Figure: Feedback Moderation

  2. On the FEEDBACK MODERATION page, click the Incident ID to request Feedback re-submission for the Incident. The Incident Summary page is displayed.

    Summary page 
    Figure: Summary page

  3. On the Summary page, click the Feedback Details tab and select the check box Request For Feedback Resubmission.

  4. Type in the reason for Resubmission request in the Comments field and click SUBMIT.

    Note:

    The End User is notified about the Feedback resubmission request. The End User cannot resubmit the Feedback rating after the configured resubmission time expires (see: Configuring Feedback).