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Technical Documentation

Enterprise IT Product Documentation

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Deactivating Software
Configuring Custom Scheduler
Executive Dashboard
Work Order APIs
Working Space API Home
2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
2020-11-17_10-57-34_.End User Dashboard vTahoe
Working Space SM1 Home
Concepts_CM
Working Space SM2 Home
2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
2020-11-18_10-01-36_Exporting Change Record Details in PDF
Working Space SM3 Home
Business Rule Configuration for IM Tahoe SP1
Business Rule Configuration for IM Tahoe
List of Dashboard Reports
SUMMIT BI Dashboards
List of Advanced Reports 1
Working Space Platform Home
Working Space AM Home
ELBRUSSP3 Home

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Concepts

Concepts

Apr 23, 2024

SummitAI Service Management Help

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The following concepts are available in Incident Management:

Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders

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{"serverDuration": 31, "requestCorrelationId": "46781dcd667847268207f57abdfe709e"}