SummitAI Service Management Help
Under the KNOWLEDGE DASHBOARD tab, you can view the recently published Knowledge Records (KRs) and images uploaded for a KR. You can search for a KR using the Search text box. You can also view the Most Viewed, Important, and Highest Rated KRs. You can also view important updates and notifications from IT or any other support team of your organization.
Various Sections of the Page
This section explains the various sections of the KNOWLEDGE DASHBOARD page.
Figure: Knowledge Dashboard page
LATEST ARTICLES
You can view the images of the recently uploaded KRs. You can scroll through the images using the left and right scroll arrows.
LATEST UPDATES
You can view the list of recently updated KRs. You can filter and view the list by selecting a value from the list. Click on the Article hyperlink to view the KB DETAILS pop-up page. You can also provide a feedback on the KR by clicking the stars and provide your comments.
CUSTOMER
You can view the list of all the Customers in the drop-down list. You can select a Customer name to view the list of KRs related to the Customer.
UPDATES
You can view the various updates provide by your Service Desk related to downtime, upgrades, changes, and so on. The information displayed here depends upon the Bulletin configuration for the selected Tenant. The Administrators configure the Bulletin for Tenants.
LOOKING FOR AN ANSWER
You can search for the Incidents, Service Requests, Change Records, CIs, Problem Records, Knowledge Records, and so on (based on your access) in the Look For Answer text box.
KNOWLEDGE RECORDS
You can view the KRs categorized under IMPORTANT, MOST VIEWED, and HIGHEST RATED. Click on the KR to view the KR details. You can also provide a feedback on the KR by clicking the stars and provide your comments.
Figure: KB DETAILS pop-up page