Administrators Knowledge Managment

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Contents
Knowledge Management
End Users
Knowledge Dashboard
Analysts
Viewing List of Knowledge Records_KRs
Adding Knowledge Records (KRs)
Authorizing Knowledge Records (KRs)
Approving Knowledge Records (KRs)
Publishing Knowledge Records (KRs)
Administrators
Configuring Category
Configuring Classification
Configuring Knowledge Record Approvers
Configuring Reasons
Configuring External Websites
Configuring Custom Fields For Knowledge Management
Configuring Knowledge Management Module
Viewing Reports
Feedback Report

Least Viewed KRs Report

KB Status Report

The Administrators are the users with special privileges who can configure the SUMMITAI Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users. Depending upon the organization size and requirements, Administrators can be assigned for Customers or Tenants. 

You, as an Administrator, can perform the following actions in the Knowledge Management module: