Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

SummitAI Service Management Help

Contents
Knowledge Management
End Users
Knowledge Dashboard
Analysts
Viewing List of Knowledge Records_KRs
Adding Knowledge Records (KRs)
Authorizing Knowledge Records (KRs)
Approving Knowledge Records (KRs)
Publishing Knowledge Records (KRs)
Administrators
Configuring Category
Configuring Classification
Configuring Knowledge Record Approvers
Configuring Reasons
Configuring External Websites
Configuring Custom Fields
Configuring Knowledge Management Module
Viewing Reports
Feedback Report

44708617

KB Status Report

Report Description

You can view the list of KRs that are minimum times viewed by the users with information, such as life cycle status, ratings, Category, Classification, modified date, and so on.

LEAST VIEWED KRs REPORT page
Figure: LEAST VIEWED KRs REPORT page 

On the table, click the KR ID to view the KR details. For information about viewing reports, see Viewing Reports_KM.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the LEAST VIEWED KRs REPORT page:

FILTERS
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the LEAST VIEWED KRs REPORT.


Figure: LEAST VIEWED KRs REPORT: Filters pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.



  • No labels