Managing Appointments_End User_IT Clinic

SummitAI Service Management Help

Contents
IT Clinic
End Users
Booking Appointment_IT Clinic
Managing Appointments
Analysts
Managing Appointments
Administrators
Configuring Kiosk

You can view the list of Appointments and cancel or re-schedule an Appointment.

Select IT Clinic > User > My Appointments.
On the APPOINTMENT LIST page, the list of Appointments are displayed.

Figure: Appointment List page
Select the Appointment ID of the Appointment that you want to cancel or re-schedule. The APPOINTMENT ID page is displayed.

Figure: APPOINTMENT ID page

The following table describes the fields on APPOINTMENT ID page:

Field	Description
Tenant	Displays the name of the Tenant.
Location	Displays the location.
Kiosk	Displays the name of the kiosk.
Appointment Slot	Displays the date and time of the appointment.
Symptom	Displays symptom details about the appointment.
Description	Displays the brief description about the appointment.

This section explains all the icons displayed on the ACTIONS panel of the APPOINTMENT ID page.

SHOW LIST

Click to view the list of appointments booked by you.

CANCEL APPOINTMENT

Click to cancel the Appointment.

Figure: Cancel Appointment pop-up page

RESCHEDULE APPOINTMENT

Click to reschedule the Appointment to a future date or time.

Figure: Reschedule Appointment pop-up page