Spellcheck using Digital Agent

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read

Overview

Digital Agent spell check takes care of spelling mistakes and streamlines the experience with a significant reduction in resolution time and fixing incorrect words. To ensure high quality, Digital Agent uses the spell check feature, which is a good practice. By default, the Digital Agent supports "Running spell checking on user utterance" and auto-correct any misspelt words in the user's entry. Digital agent works on Natural language Understanding (NLU) which allows it to understand the context of the dialogue despite grammatical mistakes or jargon. 

Persona 

  • End-user  

Business Benefits

Figure: Business Benefits

How Spell-check functions 

The Digital Agent spell-checks, user utterances in order to more effectively respond to user interactions (looking for typos, etc.). Digital Agent fixes any misspelt words in the phrase you submitted. The procedure of spelling-error correction takes place behind the scenes. Because it has done a spell check in the background, the digital agent will respond correctly if the user enters an utterance containing misspelt words. Take a look at the illustration below: 

Figure: User's Utterance with Misspelled word 

Figure: Spelling-error correction by Digital Agent