Auto Resolution

Owned by Enterprise IT
Last updated: Oct 14, 2024

What is Auto-Resolution?

Auto-resolution of IT tickets eliminates Analyst's involvement in repetitive mundane tasks. The Analysts can focus on more complex tasks. Summit can automate some IT services tasks with well-defined steps. 

Following are the auto-resolution use cases:

  • Guest Wi-fi Access: End users can request for guest wi-fi access using CINDE. CINDE can understand the intent and trigger script for guest wi-fi access.
  • Shared Folder Access: End users can request for access to a shared folder using CINDE. CINDE can understand the intent and trigger script for granting access to the folder.
  • Software Installation: End users can request installation of software through CINDE. CINDE can understand the intent and trigger script for installing software on the user’s machine.
  • On-boarding of User: Analysts can run script for automatic on-boarding of a user.
  • Windows Service Restart: Analysts can run script for automatic restart of Windows Service.
  • Mailbox Creation: Analysts can run script for automatic creation of mailbox.