Enabling Digital Agent with EnterpriseIT application

Owned by Enterprise IT
Jun 18, 2024

To make the Digital Agent live in action, it should be enabled first using EnterpriseIT application. You need to change the version to 1.0 or 2.0 as per your requirement. The configuration for Digital Agent to get enabled with EnterpriseIT is a Application Settings level configuration. 

To enable Digital Agent with EnterpriseIT application, perform the following steps:

  1. Select Admin > Basic > Infrastructure > Application Settings. The Application Settings page is displayed.
  2. Select the check box Enable Assistant.

  3. Once selected Enable Assistant, the following options are displayed on the screen as shown in the following screenshot:



    For more information about the fields see, Field Description.

    Field Description
    Enable Assistant 

    Select the Enable Assistant check box to enable the Digital Agent with EnterpriseIT application, and once selected, the following options are displayed to configure the Digital Agent with following parameters.

    • Assistant Name
    • Assistant Key
    • Token Expiry Limit
    • Tenant
    • Assistant Base URL
    • Assistant Version
    Assistant Name

    For version 1.0 = Specify the static name such as Cinde.

    For version 2.0 = Specify the Bot ID which is assigned for a specific Bot.

    Assistant KeyAssistant key is generated in the backend and is provided via implementation team. 
    Token Expiry Limit

    Specify the expiry time in minutes. It will be used to generate the Auth token expiry.

    For Example: Token Expiry Limit is 60 minutes then the external Auth Token will get expired.

    Tenant

    Select the required Tenant for which the Digital Agent is supported from the available options. 

    For version 2.0 - You can select the multiple Tenants at the same time. 

    For version 1.0 - You can select a single Tenant at the same time.

    Assistant Base URLSpecify the environment Assistant base URL and is provided via implementation team. 
    Assistant VersionSpecify the version of Digital Agent which you want to integrate with EnterpriseIT application such as 1.0 or 2.0.
  4. On the APPLICATION SETTINGS page, make the required selections as per the requirements of your organization. Click SUBMIT. The configurations are saved and the changes are reflected on the relevant pages.Â