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Technical Documentation

Enterprise IT Product Documentation

Denali

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Denali Home
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Configuring SR Approval Workflow
Working Space SM1 Home
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List of Dashboard Reports
Working Space AM Home
Working Space SM2 Home
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List of Advanced Reports 1
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Concepts_CM
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2020-11-17_10-57-34_.End User Dashboard vTahoe
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2020-11-17_10-57-37_.Viewing and Updating My Workgroup Incidents vTahoe
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
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2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
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2020-11-18_10-01-36_Exporting Change Record Details in PDF

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Incident Management

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Concepts 2

Owned by Chilukuri Srinivasa Reddy (Unlicensed)

Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

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SummitAI Service Management Help

Incident Management

The following concepts are available in Incident Management:

Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders

Release Notes | Installation Guide | Other Documents

{"serverDuration": 22, "requestCorrelationId": "ecb454651ecb4b00a2608321d45f6db4"}