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Technical Documentation

Enterprise IT Product Documentation

Denali SP1

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Working Space SM1 Home
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List of Dashboard Reports
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List of Advanced Reports 1
Working Space Platform Home
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Concepts_CM
Working Space AM Home
Working Space AI Home
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2020-11-17_10-57-34_.End User Dashboard vTahoe
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2020-11-17_10-57-37_.Viewing and Updating My Workgroup Incidents vTahoe
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
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2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
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2020-11-18_10-01-36_Exporting Change Record Details in PDF
Work Order APIs
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Denali SP1 Home

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Incident Management

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Concepts

Owned by Chilukuri Srinivasa Reddy (Unlicensed)

Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

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SummitAI Service Management Help

Incident Management

The following concepts are available in Incident Management:

Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders

Release Notes | Installation Guide | Other Documents

{"serverDuration": 31, "requestCorrelationId": "0dcd6e784ba241fd959abf0ce9731dc6"}