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Technical Documentation

Enterprise IT Product Documentation

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Deactivating Software
Working Space AM Home
Working Space SM1 Home
Working Space IT Ops Home
List of Dashboard Reports
Working Space Platform Home
List of Advanced Reports 1
Working Space SM2 Home
2020-11-17_10-57-34_.End User Dashboard vTahoe
2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
Concepts_CM
Working Space SM3 Home
2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
2020-11-18_10-01-36_Exporting Change Record Details in PDF
Working Space AI Home
SUMMIT BI Dashboards

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Concepts 1

Updated Apr 22, 2024

Concepts 1

Apr 22, 2024

SummitAI Service Management Help

The following concepts are available in Incident Management:

Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders

{"serverDuration": 100, "requestCorrelationId": "065ac581a2e94bfea9167f8425cfb7d2"}