Administrators 1
- Aravind Naik
- Shilpa K (Deactivated)
- Mayuresh Balaji Kamble (Unlicensed)
Owned by Aravind Naik
Administrators are the users with special privilegesĀ who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.
You, as an Administrator, can perform the following actions in the Incident Management module:
- Configure the Incident Management module, seeĀ Configuring Incident Management Module
- Configure Custom Fields for Incident Management, seeĀ Configuring Custom Fields for Incident Management
- Configure Category, seeĀ Configuring Category IM
- Configure Closure Codes, seeĀ Configuring Closure Codes IM
- Configure Classification, seeĀ Configuring Classification IM
- Configure Priority, seeĀ Configuring Priority IM
- Configure Impact, seeĀ Configuring Impact IM
- Configure Urgency, seeĀ Configuring Urgency IM
- Configure SLA Matrix, seeĀ Configuring SLA Matrix IM
- Configure SLA Matrix By CI, seeĀ Configuring SLA Matrix By CI IM
- Configure Resolution Codes, seeĀ Configuring Resolution Codes
- Configure ETR E-mail Notification, seeĀ Configuring ETR E-mail Notifications
- Configure Incident Email Notification, seeĀ Configuring Incident E-mail Notifications
- Configure Auto Work Orders, seeĀ Configuring Auto Work Orders
- Configure SLA Service Window, seeĀ Configuring SLA Service Windows IM
- Configure Workgroup SLA Window, seeĀ Configuring Workgroup SLA Window
- Configure Pending Reasons, seeĀ Configuring Pending Reasons
- Configure Priority Matrix, seeĀ Configuring Priority Matrix IM
- Configure User Types, seeĀ Configuring User Types IM
- Configure Checklist, seeĀ Configuring Checklist IM
- Configure Major Incidents, seeĀ Configuring Major Incidents
- Configure Cost, seeĀ Configuring Cost
- Configure Rules, seeĀ Configuring Rules
- Configure Information Ticker, seeĀ Configuring Information Ticker
- Configure SMS Notifications, seeĀ Configuring SMS Notification
- Configure Voice Call Notifications, seeĀ Configuring Voice Call Notifications
- Configure Log Incident Page, seeĀ Configuring Log Incident Page
- Map Standard Operating Procedures, seeĀ Mapping Standard Operational Procedures
- Configure Feedback, seeĀ Configuring Feedback
- Configure End User Incident Details Page, seeĀ Configuring End User Incident Details Page
- Configure Incident Evaluator, seeĀ Configuring Incident Evaluator
- Configure TFS-SummitAI Integrations, seeĀ TFS-SUMMIT Integration
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ