Publishing Knowledge Records

The Knowledge Record should be published so that the Analyst or the End Users can access it.

1. Click Knowledge > User > Knowledge Record List.

2. On the KNOWLEDGE RECORD LIST page, click the Filters icon and select Approved in Status drop-down list. Click SUBMIT.
   
   

   
   Figure: APPROVE KNOWLEDGE RECORDS page (Tile View)

3. Click the approved KR ID.

4. On the KNOWLEDGE RECORD ID page, click APPROVAL on the ACTIONS panel. The APPROVAL pop-up page is displayed.
   
   

   Open

   

   
   Figure: APPROVAL pop-up page
   
   

5. Select the Approval Status as Published, enter the Approval Remarks and click SUBMIT to publish the Knowledge Record. For more information about the fields in the APPROVAL pop-up page, see Field Description.